The engineer's primary responsibility is to provide technical support for Rockwell Automation customers and distributors especially during weekends and holidays.
In the majority of cases, this support will be provided via telephone and chat. Support via email, or technical notes may also be required.
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
Provides support to customers and users where the product is highly technical or sophisticated in nature.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Updates and authors Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.
Follows issues to resolution through commercial sensitivity, superb attention to detail, responsiveness, collaboration, technical engineering expertise, and business acumen.
Education and Experience Requirements: Bachelor of Science in Electronics, Electrical Engineering, Automation or Computer Science with at least three years' related experience.
Two years' Experience in the following areas:Troubleshooting application and or design of industrial automation systems
Exposure to computer and industrial networks
Experience with troubleshooting Microsoft Windows Server and client based software platforms
Understanding of Rockwell Software products including but not limited to Studio 5000 Logix Designer, FactoryTalk View SE, FactoryTalk View ME, RSView32, RSLinx Classic, RSLinx Enterprise, FactoryTalk Batch, FactoryTalk Historian
Understanding of Rockwell Automation hardware products including but not limited to PLC-Programmable Controllers and Drives & Motion products,
Experience designing and troubleshooting industrial automation infrastructures.
Willing to work flexible hours, weekends, holidays and changing shifts.
This position requires self-initiative, ownership, excellent listening & communication skills.
Internal Number: R21-6128
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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