Information Systems Technician - Information Technology Services 16365
The Department of Client Support Services in the Division of Information Technology Services at West Virginia University is seeking applications for an Information Systems Technician. This position will provide first-level telephone-based technical support in solving significantly complex technical problems. This position works closely in the ITSM application to ensure accurate, timely technical support to the user community.
In order to be successful in this position, the ideal candidate will:
Deliver telephone-based or electronic support to WVU community including, students, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices.
Provide first-level technical support for numerous software applications including, but not limited to Microsoft Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support.
Provide on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution.
Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices framework.
Seek and embrace opportunities to enhance existing skillsets. May be required to acquire additional specialties when practicable.
Associate degree in computer science or a related field; or an equivalent combination of education and experience.
A minimum of two (2) years of experience in the following:
Technical experience in a computer-related customer support field.
Must be able to provide advanced support for various hardware platforms, operating systems and software packages.
Complex problem-solving skills and excellent research skills are required.
Must be able to articulate clearly and concisely to a wide variety of multi-cultured users.
Excellent customer service is essential.
Must be able to pay attention to detail, work independently as well as part of a team.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu .
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Feb 15, 2021
Posting Classification: Non-Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 222243
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.
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