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The School of Medicine has an outstanding opportunity for a Media Technician Lead.
Working in a team environment under functional supervision of the Supervisor of Collaborative Technologies, the person in this role provides high quality audiovisual conferencing support for UW Medicine at South Lake Union. This research and administration complex houses over ninety laboratories, six seminar rooms, two auditoria, and multiple conference rooms in Seattle’s South Lake Union bio-tech neighborhood.
Assists the Supervisor of Collaborative Technologies in administering the digital conferencing infrastructure at SLU; operates Cisco videoconferencing systems that cross-communicate with conferencing hardware products from competing manufacturers across multiple protocols; also controls/manages endpoints from web GUIs and utilizes MCU and management servers directly.
Provides orientation to the use of buildings' computerized digital conferencing systems for new users, and desktop videoconferencing solutions, such as Zoom and Microsoft Teams.
Processes reservations for use of videoconferencing infrastructure; records class lectures, seminars and special events.
Responds to help calls from users. Provides training and real-time technical support, diagnosing and troubleshooting conferencing production problems, often during live events.
Supplies relief coverage to Building Services Coordinators.
Captures photos and data to create site user ID badges.
Supports the Supervisor of Collaborative Technologies in administering digital archiving servers for web streaming or archival viewing of conference materials. Provides minor post-production manipulation of this digital conferencing content.
Operates the digital signage network across the five buildings of the SLU site. Additionally, manipulates documents, images and other computer graphics materials for display. Programs software for the cueing of material to be displayed. Edits the software timeline to remove past-date postings.
Inputs reservations into the resource booking software (Resource Scheduler On Demand) for users across the SLU complex; provides customer assistance for navigating the base program.
Maintains and repairs, loans out and sets up media equipment in support of conferences and events, including: laptop computers, peripherals, cameras and other digital capture devices. Troubleshoots wi-fi and ethernet login issues.
Records audio and edits sound tracks for video programs.
Maintains supplies and equipment for the site’s auditoriums and conference rooms.
Performs routine housekeeping of auditoriums and conference rooms.
Coordinates with other staff cross-departmentally for the delivery, setup, operation and retrieval of media equipment and materials.
Maintains equipment inventories.
Performs minor electronic equipment repairs.
Assists staff in the use of emerging collaborative technologies: social media, cloud file sharing, online chat, digital image share spaces.
Maintains campus directories of staff, faculty, students and labs.
Assists in entering facility maintenance orders into the order tracking system (InfoCentre).
Supports the Research Operations Manager on projects, as needed.
High school graduation and one year of experience as a media technician, as well as six months experience in coordinating a media services operation.
Demonstrated computerized video equipment setup and troubleshooting skill.
Basic word-processing and clerical skills.
Requires excellent customer service skills and must have effective written and oral communication skills.
Ability to lift 40lbs.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Two years college education, with courses in Audio Production, Digital Arts, Communications, or Video Production related coursework.
Experience in use of multi-line phones.
CONDITIONS OF EMPLOYMENT The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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