Grave Hours:
11:00PM-7:30AM (Sun-Wed)
7:00A-3:30PM (Saturday)
Off Thursday & Friday
Building Automation Facilities Coordinator is the single point for monitoring and coordination for all facility systems. The BAFC collects, prioritizes, and responds to all planned and unplanned events, while also responding to active alarms, emergency work orders, notifications, escalations and managing communications between vendors, engineering and management.
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
Trains vendors on work order and billing procedures and monitor work. Processes invoices and ensures proper cost center coding.
Assists with the inspections on the facility campus.
Uses PC and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Conduct shift pass down
Perform electronic rounds
Monitor the Building Controls & Automation for San Jose Campus
Monitor and respond to all escalations
Monitor network slowness
Monitor Critical Systems
Send notifications for all Planned/Unplanned events
Provide dispatching support to engineering team with Fire alarms, elevator entrapments
Maintain all BCA logs and binders up to date
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training in automations, networking or related fields.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Proficient skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
