| Department: Academic Computing Classification: SL-3 Budget Title: Lead Programmer Analyst Duties: Information Technology Services (ITS) at the State University of New York at New Paltz invites applications for the position of Academic Department Support Technician.
Expectations include providing technology-related support for faculty and students across Macintosh desktops/laptops, mobile devices, and servers.
Duties include but not limited to: providing technical support for computers and peripheral devices via the assignment and resolution of Service Desk tickets for faculty and students; developing and maintaining knowledge base articles; performing effective communications, written and oral, with clients and with all functional groups within ITS. Technicians analyze and perform repairs related to Mac systems, operating issues, and their peripherals. Qualifications: Required:
Associates degree; demonstrated ability to support on an enterprise level: Apple's operating systems, Mac imaging solutions, MS Office software for Mac and iOS, and remote support technologies. Qualified applicates must be able to provision, diagnose, troubleshoot, and repair/remedy Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, iMac, Mac Mini, Mac Pro, iPad, and peripherals, such as scanners and local and network printers; strong written communication, presentation and customer service skills; excellent organizational skills; evidence of successful collaborations; ability to work independently; ability to work as part of a team.
Preferred:
Bachelor’s degree or three years of experience in technical support of higher education or business information technology systems; experience with the management of relevant hardware and software applications; experience with mobile device management solutions (ie Jamf, Apple School Manager, Meraki); familiarity with Linux operating systems; experience with Active Directory; experience with support of mobile devices, familiarity with incident/request tracking software; experience working at a service desk or other Tier 1-2 support entity; demonstrated problem solving skills; experience working with and serving diverse populations. Special Instructions to Applicant: Electronic submission required. Candidate will be required to submit a cover letter, CV and contact information for three professional references. To apply, please visit
https://jobs.newpaltz.edu/postings/1302 Individuals with disabilities who need assistance with the application process should call (845) 257-3675. Other Important Information about this vacancy: This position offers full New York State benefits which are among the most comprehensive in the country. The State University of New York at New Paltz is a highly selective, public college that is recognized regionally for the strength of its academic programs. It is located in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities.
SUNY New Paltz recognizes the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members—students, faculty and staff. The College’s commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.
The State University of New York at New Paltz is an AA/EOE/ADA employer.
Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the University Police Web site for the complete Annual Security Report (Clery Report) at https://www.newpaltz.edu/firesafety/safetyreport.html. |
