The Specialist will interface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel.
Communicate new model construction to the Regional Account Manager
Schedule home automation training for NHCs
Monitor the performance of the home automation products in each model
Report technology issues to the Regional Account Manager
Perform basic troubleshooting of home automation products in models
Ensure models are 100% ready for activation by completing a walkthrough and checklist
Work with local trades to ensure activation readiness
Provide feedback on training issues, effectiveness, and
Responsible for ensuring onsite training complies with all company/department policies and procedures.
Establish and maintain communication on status of NHC training and submit to the Lennar division leadership and the Regional Account
Perform onsite observations of Amazon activations
Monitor and respond to Home Automation KPI's.
CORE SKILLS AND COMPETENCIES
Fundamental residential home automation knowledge
Basic network configuration
Use of test equipment (Network tester, Toner, FVD, )
Use of technology tools (Tablet, phone, laptop)
Basic network troubleshooting
Smart home technology knowledge
Remains up-to-date on all job-related updates
Embraces change with a positive demeanor
Ability to deal with challenging technical situations in the field with limited supervision
Demonstrates excellent problem solving and conflict resolution skills
Demonstrates flexibility in traveling to different divisions when needed
Capable of training colleagues on processes and procedures
Can serve as team leader during manager's absence
Customer Service Skills:
Excellent Communication Skills both verbal and written
Good Listing and problem-solving skills
Represent an image of integrity and professionalism
Promotes a positive company image (uniform, clean company vehicle, good communication skills)
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