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General purpose: The Graduate Print Lab Technician provides technical support to the students and faculty in the MFA Illustration Practice, MA in Illustration, MA in Graphic Design and Graduate Research Lab at MICA.

Summary of Essential Functions: Reporting to the Grad Lab Manager, this position is a key customer-service and operational support position in serving MICA’s graduate student population. The Graduate Print Lab Technician serves as the first point of contact for Printing and Color Management support in the MFA Illustration Practice, MA in Illustration, and MA in Graphic Design program spaces. Duties include coordinating and managing the purchasing of consumables, repair/replacement of printing equipment and implementation of color management system. Position will work closely with Program Directors and the Graduate Research Lab Manager to ensure the current and future viability of printing in these Program spaces.

Duties & Responsibilities:

• Provide Technical support for Laser, Ink Jet and Risograph printers
• Purchase and maintain inventory of consumables
• Perform/coordinate the repair of printing equipment
• Advise on the repair, replacement, EOL, and CAP purchases of printing equipment
• Implement and maintain color management system
• Work closely with Technology staff to identify and implement software and network needs in program spaces
• Development and provide procedures for best practices to end users
• Prepare printing and color management material for student consumption
• Provide appointment-based one-on-one support for printing and color management assistance as needed

• Accurately log and document work history for performance review
• Perform other related duties as assigned

Essential Knowledge, Skills, and Abilities:

• High school diploma or equivalent
• Experience with large format ink jet printers and implementing color management systems.
• Must have foundational AV equipment knowledge
• Must have excellent customer service and partnership skills and the ability to work under time constraints and in peak activity times
• Must be able to solve technical problems quickly
• Must be resourceful, and able to perform complex tasks
• Must have excellent written and verbal communication skills
• Ability to maintain a pleasant demeanor and work with a diverse population
• Ability to understand the role of technology in teaching and art making

Valued but not required qualifications:

• Bachelor’s degree in Digital and electronic arts and/or information technology or related field.
• Basic IT certifications such as: Apple Certified Mac Technician (ACMT) or Microsoft Certified Professional (MCP), ITIL Foundations, etc.
• Experience repairing printers
• Prior experience working in a higher education or large institution

Reporting to this position: No direct reports

Conditions of Employment:

• Conditions: Background Check

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to (amt) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)
• Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually (minimal, moderate, or high).
•  Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.