Position Summary Reporting to Senior User Consultant, the User Service Consultant position will provide a single point of contact for technology-related problem resolution at Columbia University Medical Center. As a User Services Consultant you will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians. The Consultant is responsible for accurately logging calls, understanding and interpreting the problem or question. The Consultant will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken. The Consultant will be required to have a current understanding of the technologies (hardware and software). The Help Desk operates in a high-volume, fast-paced environment in which every effort is made to resolve a high percentage at the Tier-One level. The User Services Consultant will collaborate with appropriate technical and operational leaders from affiliated institutions Specific primary responsibility will be to resolve Epic end-user application issues and to support the Electronic Medical Record (EMR) and other clinical systems across Columbia University Irving Medical Center (CUIMC) and its affiliates. The team is responsible for resolving issues across all Epic modules, including clinical, financial and operational. This integral member of the EpicTogether team will also participate in implementation and optimization projects including analysis, development, training, and go-live support. Evening and weekend hours required. This position provides support during non-working hours to ensure the operation of production systems. Responsibilities
Minimum Qualifications
Preferred Qualifications Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.
|
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional. ETA offers over 80 accredited, vendor-neutral certification programs in a variety of technology fields such as fiber optics, communications, electronics, biomedical, smart home, and renewable energy.
ETA aligns with the ISO 17024 standard, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, and publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Enter your email to stay up to date with the latest ETA news and offers!
Members can access the Members Only area for issues of the High Tech News, practice exams, and more. Certification Administrators can also download forms, order exams, and review exam information.
Ready for a career change? Sign up for ETA’s Career Resource Center (CRC)! ETA offers employers and job seekers a FREE way to connect and match skills with the most in-demand careers available.
Sign in to ETA's online testing center to take scheduled exams, view scores, and review certifications.
2018 © ETA® International. ALL Rights Reserved. Privacy Policy | Terms of Service | Site Map