Under the direction of the IT Division Resource Manager and IT Division Financial Lead, the incumbent will fill the role of Billing Support Technician. This position, with extreme accuracy, closes work orders, does cost recovery, does account changes, answers billing/rate questions and runs the monthly bill. The incumbent billing tech works within the work order/billing system ensuring the data is correct to produce an accurate bill with correct charges for services (one time and/or recurring). This position will support work orders writers with resolving issues, quality assurance and any work order closing issues. The incumbent is required to be in attendance during monthly bill run and should schedule time off accordingly.
This is a full-time (1.0 time-base) benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
Compensation and Benefits
Starting salary upon appointment not expected to exceed $3,500 per month. CSU Classification Salary Range: $2,846 - $5,148 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here: https://bfa.sdsu.edu/hr/jobs/benefits
Education and Experience
Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
Preferred Qualifications and Specialized Skills
Extreme accuracy, checking work, especially with numbers, and a logical and analytical mind.
Strong Microsoft Office experience
Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
Knowledge of database administration principles and techniques.
Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements, in person, on the phone or via electronic methods.
Ability to resolve discrepancies in database and user information.
Initial review of the required application materials, including cover letters and resumes, will begin on January 27, 2020. To receive full consideration, apply by January 26, 2020. The position will remain open until filled.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at 619-594-7099.
The mission of San Diego State University is to provide research-oriented, high-quality education for under - graduate and graduate students and to contribute to the solution of problems through excellence and distinction in teaching, research, and service. The university strives to impart an appreciation and broad understanding of the human experience throughout the world and the ages. This education extends to diverse cultural legacies and accomplishments in many areas, such as the arts and technology; the advancement of human thought, including philosophy and science; the development of economic, political, and social institutions; and the physical and biological evolution of humans and their environment. San Diego State University pursues its mission through its many diverse departments and interdisciplinary programs in the creative and performing arts, the humanities, the sciences, and the social and behavioral sciences.
Academic and Community Engagement — San Diego State University is a community of leaders committed to student success and life-changing opportunities for students, such as study abroad, under - graduate research, leadership training, and entrepreneurial exp...eriences. SDSU is the oldest higher education institution in the San Diego region, and our deep community roots provide access to internships, mentoring relation - ships, and volunteer opportunities that complement and enhance the classroom experience. SDSU is an academically rich university that provides endless possibilities for students: bachelor’s degrees in 96 areas, master’s degrees in 80 fields, and 21 doctoral degrees (Ph.D., Ed.D., Au.D., and D.P.T.). SDSU is a place for the best and brightest to dream of who they will become and to make those dreams a reality.
Diversity and Inclusive Excellence - Diversity is a hallmark of San Diego State University, where students from all backgrounds achieve excellence and success. The university has been recognized nationally for large increases in graduation rates and for nearly eliminating achievement gaps among ethnic and racial groups. SDSU’s campus reflects the diversity of our region and the world beyond. Stu - dents from more than 90 nations con - tribute to SDSU’s dynamic mix of ethnic, racial, and social backgrounds. SDSU tied for No. 7 in the nation for ethnic and racial diversity, received the Higher Education Excellence in Diversity Award for five consecutive years, is recognized as a Hispanic-Serving institution, and is one of the top universities in economic diversity. More than half of our students and 43 percent of our tenure-track faculty members are women. We are a national model for educating military veterans, and we rank as one of the most LGBTQ+-friendly campuses in the nation. Through our “One SDSU Community” initiative, our campus fosters shared experiences, values, and aspirations that embrace our unique identities, respect our diversity, and recognize our common humanity.
Education and Global Perspectives — One of our goals at SDSU is to prepare global citizens. From curriculum content and cultural campus activities to international research and exchange programs, we are creating a global experience that will be transformational for our students. SDSU ranks No. 5 in the nation in the number of students who study abroad to gain new perspectives and to grow personally and intellectually. More than 3,000 SDSU students study abroad each year in more than 70 countries, including the United Kingdom, China, Italy, Mexico, and Spain. Our campus-based academic programs reinforce this global perspective. These programs include the Center for International Business Education and Research; the Center for Latin American Studies; the International Security and Conflict Resolution degree program; and the International Business program, which ranks No. 12 in the nation.
Research and Creative Endeavors — San Diego State is a leading public research university with a thriving research agenda and competitive awards totaling over $134 million in 2017-2018 — including funding from the National Institutes of Health, the National Science Foundation, the U.S. Department of Defense, and the California Department of Health Services. Undergraduate research and entrepreneurship are hallmarks of SDSU. Stu - dents collaborate with faculty and staff in on-campus laboratories to address national and global challenges, and they create new companies and social enterprises in our entrepreneurship and innovation centers. More than 90 SDSU students have earned prestigious Fulbright awards since 2005, while other students have received Gilman International Scholarships, Boren Awards for International Study, the Udall Scholarship for environmental work, and Gates Cambridge Scholarships.
Leadership Starts Here — SDSU lives by the ethos “Leadership Starts Here” – a pretty bold statement. It is also a promise – one that our students keep every day by focusing on academic excellence and engaging society’s challenges. SDSU’s legacy of leadership is found in research and innovation, entrepreneur - ship, community engagement, and global competition. SDSU alumni lead governments, businesses and organizations throughout the world. They are legislators, CEOs, company presidents and founders, school administrators, and engineers. Aztecs run biotech companies, accounting firms, restaurant chains, film studios, and hospitals, just to name a few.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional. ETA offers over 80 accredited, vendor-neutral certification programs in a variety of technology fields such as fiber optics, communications, electronics, biomedical, smart home, and renewable energy.
ETA aligns with the ISO 17024 standard, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, and publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Enter your email to stay up to date with the latest ETA news and offers!
Members can access the Members Only area for issues of the High Tech News, practice exams, and more. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Ready for a career change? Sign up for ETA’s Career Resource Center (CRC)! ETA offers employers and job seekers a FREE way to connect and match skills with the most in-demand careers available.
Trapeza Online Testing
Sign in to ETA's online testing center to take scheduled exams, view scores, and review certifications.