The Help Desk Technician is part of a team that is responsible for providing phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, The Curtis Institute and the Pennsylvania Ballet.
Basic administration of Windows and Linux network infrastructure.
Basic administration of Office 365.
Basic Phone administration for adds, moves and changes.
Works with outsourced network printer support vendor to maintain network printers.
Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
Identifies, researches, and resolves basic PC and phone-related technical problems.
Responds to e-mail requests for technical support.
Tracks and monitors technical problems to ensure a timely resolution.
Keeps electronic logs/documentation of work.
Facilitates office moves for PC equipment.
Serves as rotating member of after-hours on-call systems support team.
Keeps after-hours on-call rotation calendar up to date.
Knowledgeable of VPN (Remote Access) and limitation.
Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
Arranging equipment recycling with vendor with BAN or similar accreditation.
Complete assigned projects.
Bachelor's degree and three years’ work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.
Knowledge of Windows network operating system.
Knowledge of HP Jet Direct Software, and HP printing hardware
Knowledge Cisco phone switch platforms
General understanding of client/server applications.
Desktop administration and Help Desk
Knowledge of current Windows Desktop and Server Products
Knowledge of mobile devices and MDM
Knowledge of current Microsoft Office products.
Strong customer services and problem resolution skills.
Good interpersonal skills.
High degree of organization.
Able to work as part of a team
Working Conditions/Physical Demands:
Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.
About Philadelphia Orchestra
Renowned for its distinctive sound, desired for its keen ability to capture the hearts and imaginations of audiences, and admired for an unrivaled legacy of “firsts” in music-making, The Philadelphia Orchestra remains one of the preeminent orchestras in the world.
Middlebury Institute of International Studies at Monterey
7 Months Ago
BACK TO TOP
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional. ETA offers over 80 accredited, vendor-neutral certification programs in a variety of technology fields such as fiber optics, communications, electronics, biomedical, smart home, and renewable energy.
ETA aligns with the ISO 17024 standard, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, and publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Enter your email to stay up to date with the latest ETA news and offers!
Members can access the Members Only area for issues of the High Tech News, practice exams, and more. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Ready for a career change? Sign up for ETA’s Career Resource Center (CRC)! ETA offers employers and job seekers a FREE way to connect and match skills with the most in-demand careers available.
Trapeza Online Testing
Sign in to ETA's online testing center to take scheduled exams, view scores, and review certifications.