This position interacts directly with faculty, students, staff, department personnel, and external clients to provide a variety of audio visual (AV) support for lectures, seminars, presentations, and special events in conference rooms and event spaces spread throughout facilities supported by Research Building Management Services. This position will be responsible for assisting with the proper installation and maintenance of all audiovisual equipment systems in our portfolio, diagnosing and implementing proper repair procedures for all non-functioning audiovisual equipment, the delivery of outstanding customer service, event support and responding to emergency/ad-hoc issues and requests. This position reports directly to the RBMS Event & Student Administration Manager and our customers to ensure consistency of delivery for all customers utilizing conference rooms and event spaces managed by Research Building Management Services.
Job Duties: Customer Service and AV Support Technician – 50%:
Works proactively with Event Manager and Building Coordinators to provide a high level of technology support and service.
Provide “on demand” tech support for users in RBMS conference rooms.
Serve as point of contact for all conference room technology issues.
Communicate with customers and Building Coordinators concerning the affected repairs and maintenance services performed.
Follow-up with users post trouble calls to ensure satisfaction with solution provided.
Provide training for customers and RBMS team members on all audio visual equipment.
Undertake reasonable ad-hoc requests from customers regarding audio visual equipment and event presentation.
Operate audio visual equipment during events and meetings with the aim to provide high quality production standards. Best efforts will be made to ensure all sites are connected on time, fully tested, and receiving/transmitting good audio/video for a quality production.
Technology Maintenance and Repair – 30%:
Develop increased skill level in isolating and determining best practice repair methods for increasingly complex presentation equipment operations, repair and maintenance.
Provide routine technology testing and preventative maintenance for all conference rooms and event spaces in RBMS portfolio.
Diagnose, troubleshoot and perform repair work of audiovisual equipment according to industry standards with minimal disruption to users.
Assist in relocating reservations to alternate locations in order to accommodate equipment repair timeline.
Inspect conference rooms and event spaces for damage, cleanliness, and document issues to be addressed.
Create and update equipment records, track usage, and make minor adjustments and/or repairs to equipment when necessary. Create tickets for repair and liaise with internal or external vendors to ensure all malfunctioning equipment is repaired in a timely manner.
Order, receive, and check delivery of all audio visual equipment and parts in line with organizational policy.
Provide Schlage lock system support, including keeping the PDA updated with the latest software and key assignments.
Manage electronic display postings via the Carousel system.
Provide recommendations to support the planning of future AV equipment upgrades.
Administrative and other – 20%:
Develop user guidelines and general documentation for use by customers, staff, and students.
Create effective troubleshooting steps for AV capable rooms for customers to refer to during use.
Coordinate proper completion and submission of all work associated with assignments, audits and repairs in accordance with established procedures.
Establish and maintain equipment database for all RBMS audio visual equipment.
Set-up and document trouble/service calls in a tracking database.
Perform audits of access devices and security cameras.
Execute special event furniture configurations, including set-up & re-setting furniture.
Assist Event Manager with leading team of student workers responsible for overseeing our reservation management system.
Coordinate all departmental NTS requests for data, phone etc.
Participate as an active contributing member on all assigned team projects.
Other duties as assigned
Flexible hours and/or occasional weekend/night work will be required to provide event/meeting support
High School Graduation plus at least two years of trade school education or other training in electronics with at least one year of recent experience. An equivalent combination of related experience and education may be substituted.
Ability to lift and carry 60lbrs, bend, kneel and climb ladders.
Ability to incorporate new technology concepts and procedures into daily assigned repair and maintenance activities.
Highly computer literate and comfortable with both Windows PC and Mac computers.
Experience with AMX, Cisco, codec, Zoom, audio systems, signal flow, switching systems, etc.
Experience with MS office, Adobe, and Google Aps.
Verbal and written communication skills necessary to work with a wide variety of knowledge and skill levels.
Experience with installations, repair, and maintenance of conferencing technologies.
Internal Number: 334805
About University of Minnesota, Twin Cities
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