Associateâs Degree in Information System, Information Technology, or related field preferred
Minimum of 2 years of service desk and Cerner systems experience;
Must demonstrate exceptional customer service and communication skills both verbal and written;
Strong troubleshooting skills and ability to work with minimum supervision;
Strong ability to learn and retain new information with ease;
Willingness to assume additional responsibilities and work on projects as needed;
Must be able to work independently and cooperatively in a team.
Clinical experience a PLUS but not required
LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.Â
The Clinical Service Desk will provide application support to the Keck Medicine of USC community with primary focus on our electronic medical record (EMR) system; This position administers end-user support for Cerner systems and applications; Follows an escalation path to diagnose, troubleshoot and coordinate resolutions through to completion; Provides over-the-phone basic training and consulting to end-users. Supports the mission, vision, values, and strategic goals of Keck Medicine of USC.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.
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