Associateâs Degree in Information System, Information Technology, or related field preferred
Minimum of 2 years of service desk and Cerner systems experience;
Must demonstrate exceptional customer service and communication skills both verbal and written;
Strong troubleshooting skills and ability to work with minimum supervision;
Strong ability to learn and retain new information with ease;
Willingness to assume additional responsibilities and work on projects as needed;
Must be able to work independently and cooperatively in a team.
Clinical experience a PLUS but not required
LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.Â
The Clinical Service Desk will provide application support to the Keck Medicine of USC community with primary focus on our electronic medical record (EMR) system; This position administers end-user support for Cerner systems and applications; Follows an escalation path to diagnose, troubleshoot and coordinate resolutions through to completion; Provides over-the-phone basic training and consulting to end-users. Supports the mission, vision, values, and strategic goals of Keck Medicine of USC.
The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC's diverse curricular offerings provide extensive opportunities for interdisciplinary study, and collaboration with leading researchers in highly advanced learning environments. With a strong tradition of integrating liberal and professional education, USC fosters a vibrant culture of public service and encourages students to cross academic as well as geographic boundaries in their pursuit of knowledge.
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