As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for six consecutive years. The UW Libraries is one of the largest and most innovative libraries in North America with extensive collections in print, electronic, and other formats. Providing services to three campuses, the UW Libraries also plays a significant leadership role regionally and throughout the profession. The UW Libraries is recognized for its excellent service, innovative learning and research spaces, collaborative approaches, extensive assessment efforts and diverse award-winning staff. The UW Libraries has an outstanding opportunity for a Public Services Technician. This position provides public and collection maintenance services within Branch Operations Services on the Seattle campus.Duties and Responsibilities Provides complex circulation services resolving problems brought by users and/or staff. Explains the Library circulation and fine policy to users. Instructs and assists users in locating material using the Libraries catalog and databases. Educates users in the basic operations of the Library. Makes authorized decisions regarding exceptional circumstances such as waiver of fines and exceptions to normal policy. Processes new, remarked and rebound items. Verifies markings of newly marked items. Distributes items needing additional processing to appropriate staff. Identifies and corrects errors and conflicting cataloging information in item records. Reads, interprets, and corrects holdings records. Creates and updates item and holdings records when necessary. Sends items without records to appropriate technical services unit as necessary. Processes items with barcode problems. Links and corrects barcodes as needed. Processes material returned after replacement or withdrawal. Determines if returned item should be withdrawn and discarded or reinstated. Determines appropriate disposition based on demand and usage. Obtains bibliographic and holding information to inform decision making. Consults with subject selectors regarding recommendation. Processes and maintains reserve collections using established system-wide procedures. Communicates with faculty regarding reserve polices, best practices and procedures. Participates in developing changes and improvements in unit reserve and equipment collection routines and procedures. Processes withdrawals of items for the Branch Operations Services collections. Assists in keeping the Libraries database records current and accurate. Evaluates and processes items returned as damaged. Corresponds with users to determine item condition at time of checkout. Bills users as appropriate. Assists users with providing replacement items for items lost or damaged working with appropriate subject selector to determine acceptability of user provided replacement copies. Sends approved replacement copies to Acquisitions & Rapid Cataloging Services for processing. Processes search requests, coordinates claim returns and prepares Library evidence for appeals for Branch Operations Services collections. Interprets the Loan Code and Library policy as they pertain to each appeal and writes evidence appropriate to this interpretation. Determines the existence of Library error and cancels fines as necessary. Recommends action to appeals committee. Identifies, evaluates and processes materials needing replacement, repair, binding and remarking. Monitors and maintains stacks for space restrictions and shifting/transfer opportunities. Identifies material selected for discard suitable for gifting to other libraries. Coordinates gift processing and delivery with the Gifts program. Creates sets of missing and transit items on a quarterly basis. Searches for the materials and updates the item records for missing materials. Clears status and notes for found materials. Notifies selectors on a quarterly basis of long missing items. Develops procedures for the position. Incorporates new policies and procedures into documentation. Develops and maintains departmental web pages using Plone. Records and maintains statistics. Provides backup for other technician functions. Cross trains for other positions within the department in order to gain basic troubleshooting skills for various technologies, branches, and positions to provide coverage for other team members. Understands and abides by the Libraries Personal Communication Responsibilities policy. Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events. Works together with colleagues in a team environment. Performs other duties as assigned. Required High school graduation or equivalent and three years of applicable library technical experience, including one year beyond the entry level or equivalent education/experience. Demonstrated commitment to customer services. Ability to clearly explain complex services and policies in person, over the phone and in written correspondence. Proven organizational skills and ability to handle shifting priorities and multiple tasks. Demonstrated ability to meet deadlines.Conditions of Employment Must be able to lift 25-60 pound boxes and crates and push heavy book trucks. Regular schedule is Monday - Friday, 8:00 a.m. - 5:00 p.m. May be scheduled days, evenings, weekends and holidays. Schedule may vary during interims and summer quarter.Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.BENEFITSAs a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.Application Process The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready.Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional. ETA offers over 80 accredited, vendor-neutral certification programs in a variety of technology fields such as fiber optics, communications, electronics, biomedical, smart home, and renewable energy.
ETA aligns with the ISO 17024 standard, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, and publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Enter your email to stay up to date with the latest ETA news and offers!
Members can access the Members Only area for issues of the High Tech News, practice exams, and more. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Ready for a career change? Sign up for ETA’s Career Resource Center (CRC)! ETA offers employers and job seekers a FREE way to connect and match skills with the most in-demand careers available.
Trapeza Online Testing
Sign in to ETA's online testing center to take scheduled exams, view scores, and review certifications.