As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.UW Medicine's Eye Institute has an outstanding opportunity for a full-time, OPHTHALMIC TECHNICIAN 2. This position will work at the Ophthalmology Clinic at Harborview Medical Center. Under general supervision, the Ophthalmic Technician 2 assists and/or performs complex clinical diagnostic eye examinations and procedures as delegated by the ophthalmology and optometry teams. The Ophthalmic Technician 2 also participates in clinic and selected divisional activities to promote improved patient care delivery, problem-solving, communication and professional development for self and others.RESPONSIBILITIES:Patient CareUtilize appropriate skills and judgment in the assessment and delivery of patient care in accordance with established standards of care in ophthalmology and in collaboration with other members of the healthcare teamComplete appropriate intake assessment of patient appointments according to established guidelines set by the clinic practice manager and the medical director, including reviewing the medical record prior to physician examinationComplete all ophthalmic imaging tests as ordered by the physicians such as: Amsler tests; Stereo tests; Applanation tonometry; Tonopen; Exophthalmometry; Visual Field-Goldman; Visual Field-Humphrey; Ishihara Color Vision Test; Keratometry; Lensometry; Ocular motility measurements; and Practical microbiologyReport findings of tests and procedures according to established policy; Schirmer tear test or equivalent; Visual acuity (Distance); Visual acuity (Near); Potential visual acuity; Advanced slit lamp examinations; Refractometry; Worth 4 dots tests; Independent Ultrasound A-scan tests; CVF (confrontation); Topography; Wavescan; Pupilometer; Retinoscopy; A/C Evaluation; Dominant Eye testing; Pupil Evaluation; EOM Evaluation; Aseptic Technique; IVFA Injections and blood drawEnsure quality and safety of all patients and imaging following appropriate hospital and Eye Institute policies and proceduresDocument patient care in a timely manner that reflects recognition of the legal significance of an accurate and complete medical record utilizing the designated EMR (electronic medical record)Act as an advocate for the patient/family through such activities as case conferences, case management by telephone, or email while safeguarding patient's privacy and confidentialityPerform complex clinical diagnostic eye imaging and procedures within scope of certification: patient intake activities; routine technical procedures; administer topical medications; assist with procedures; Demonstrates general laser precautions; dispenses contact lenses; provide patient education; demonstrate age-specific patient interaction; and triage patient telephone callsAssist providers with ophthalmic imaging procedures such as flourescein angiographyUnder physician direction, administer diagnostic eye drops, ophthalmic ointments, and ophthalmic irrigating solutions within scope of certificationMonitor and facilitate patient flow in the clinic and in the imaging rooms, working collaboratively with other clinical staffAnswer patient questions, address concerns, follow up questions and/or refer patient questions to providers as appropriateCustomer Service and Team BehaviorsGreet all customers, patients and families with a smile; communicate pleasantly and in a manner that optimizes service excellencePromote and model an atmosphere of respect for human dignity and the uniqueness of each person encounteredEnsure positive and professional first impression of the clinicMonitor and ensure pleasant atmosphere and patient throughput of imaging waiting areasAdvocate for the patient/family by locating appropriate staff to address concerns if unable to resolve independently firstAppropriately directs patients and others to the other departments across the medical center as neededAct promptly and effectively in managing self, caring for patients, directing other employees and responding to administrative needs during an emergency situationParticipate in and support quality assessment and quality improvement activitiesMaintain and improve own clinical professional competence, knowledge, and skills to meet identified self-learning needs and annual review requirementsApply appropriate policies, procedures, protocols, and standards of practice in performing clinical dutiesSupport development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activitiesPromote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplinesParticipate as delegated in the orientation of new staff and act as a preceptor to new technicians or studentsDemonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organizationAbility to rotate to satellite sites of serviceOther duties as assignedCore Value CompetenciesQuality of workMission centered professional practiceInterpersonal skillsIntegrity and compassionPatient advocacyTeam work/collaborative practicePatient/family satisfaction/customer serviceRespect for patient confidentialityQuality of customer service REQUIREMENTS:Completion of an approved ophthalmic technician program and one year of experience; Certified Ophthalmic Assistant OR equivalent education/experience. This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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