As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. The Paul G. Allen School of Computer Science & Engineering at the University of Washington educates tomorrow's innovators, conducts cutting-edge research in core and emerging areas of the field, and leads a broad range of multi-disciplinary initiatives that demonstrate the transformative power of computing. Consistently ranked among the top computer science programs in the nation, the Allen School is widely recognized for its success in promoting diversity and for the impact of its research and teaching across our region and around the globe. The Allen School occupies two spectacular buildings -- the Paul G. Allen Center and the adjacent Bill & Melinda Gates Center -- located at the heart of the UW campus in Seattle.The Allen School has an outstanding opportunity for a CSE Lab Helpdesk Assistant.The CSE Lab Helpdesk Assistant (Computer Support Technician I) is a member of the UW Computer Science Laboratory at the Allen School. The Computer Science Laboratory's technical team shares in the responsibility of providing the Allen School community with technology and technology support services. These services and support include round-the-clock, dedicated research, instructional, and administrative computing and engineering support for approximately 1800 full-time students and 200 full-time faculty and staff members in the School.The CSE Lab Help Desk Assistant is part of the Service Desk team within the Lab, and is responsible for providing first level technical support to ensure that customer requests and questions are resolved or answered in a timely and professional manner. This position is also responsible for helping maintain the efficient operation of the following client support areas: Allen Center Helpdesk, Allen Center Technical Workroom, Gates Center Helpdesk, and policies and procedures related to the operation of those areas. The ability to interact effectively with individuals with a diverse range of technical skills, triage incoming technical requests, and manage daily priorities is critical. The person in this position must effectively and frequently interact with non-technical staff and students about technical issues, and with faculty and quarterly instructors. The CSE Lab Help Desk Assistant will report to the Allen School IT Director.RESPONSIBILITIESServe as initial point of technical contact in the UW Computer Science Laboratory by providing excellent customer service in navigating the Allen School's wide array of technical services and systems. Working under general supervision, typical duties will include the following: *Perform preliminary troubleshooting and diagnosis of problems related to desktop and portable device operating systems (Windows, Linux and Mac), printer malfunctions, basic networking issues, basic account permissions-related issues, as well as software and hardware component compatibility issues. Resolve simple or "Tier 1" technical problems and escalating more complex problems to appropriate staff.*Respond to technical service requests and inquiries from Allen School faculty, staff, and students by phone, email, and in-person communication, regarding software, hardware, and network issues. *Train part-time student employees in various operating procedures, and provide ongoing mentoring and monitoring to support success.*Maintain inventories of computer equipment. Update technology asset records in existing asset database and phone database.*Maintain other various Allen School technology resources (e.g. printers, loaner equipment, AV in various meeting rooms).*Occasionally responsible for placing service calls to printer vendors and various manufacturers for in-warranty system repairs, and then managing response (communication, scheduling and access) around vendor warranty repair visits.*Write and maintain relevant Technical Support/Helpdesk documentation for customers and internal users.*Assist in receiving, storing, and maintaining computer supplies inventory, identifying and alerting others when supplies need to be replenished.*Install and configure software on new and existing computer desktop systems.*Identify, resolve, and assist computer users in the general use and problems of various software packages.*Other duties as may be assigned.MINIMUM REQUIREMENTS: *One year of experience involving the use of computerized information systems OR equivalent education/experience.ADDITIONAL REQUIREMENTS: *Familiarity with computer hardware such as desktops/laptops, and associated peripherals such as printers, copiers, scanners and projectors*Effective and accurate data entry and keyboarding skills*Familiar with the use of email, spreadsheets, word processing, and internet systems.*Effective written and verbal communication skills. Proven ability to write clear electronic mail messages with a positive tone, correct grammar and punctuation, and follow standards when applicable.*Effective customer service skills*Ability to work both independently and as part of a team to problem solve, take initiative, and meet deadlines while representing the mission, vision and values of the UW Computer Science Laboratory.*Positive, optimistic, success-oriented attitude*Highly organized and detail-orientedDESIRED:*Of the experience above, at least six (6) months of work experience involving customer interaction, preferably in an office or business setting.*High School Diploma, or GED Certificate; OR one year of relevant work experience, OR applicable trainingCONDITIONS OF EMPLOYMENT:*Must be physically capable of lifting and moving 25 pounds on a regular basis*Must be able to bend, stoop, and navigate throughout two Allen School buildings and to other locations on the Seattle campus as needed*Must be available to work Monday through Friday, in an 8-hour shift that contains the Lab hours of 9am to 5pm. Must have the flexibility to infrequently work overtime as requested to support critical or urgent technical support needs.Equivalent education/experience can substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional. ETA offers over 80 accredited, vendor-neutral certification programs in a variety of technology fields such as fiber optics, communications, electronics, biomedical, smart home, and renewable energy.
ETA aligns with the ISO 17024 standard, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, and publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Enter your email to stay up to date with the latest ETA news and offers!
Members can access the Members Only area for issues of the High Tech News, practice exams, and more. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Ready for a career change? Sign up for ETA’s Career Resource Center (CRC)! ETA offers employers and job seekers a FREE way to connect and match skills with the most in-demand careers available.
Trapeza Online Testing
Sign in to ETA's online testing center to take scheduled exams, view scores, and review certifications.