Requisition Number: 03024657 Final Filing Date: 09-25-2019 Closing Date: Payroll Title: BUS TCHL SUPP ANL 2 TX Number of Positions: 1 Salary: $25.75-$41.73/HR Appointment Type: Career Appointment Description: 100% FTE; Fixed; M-F; Hours vary from 8:00am-6:00pm Overtime Eligible (FLSA): Non-Exempt Union/HEERA Representation: This position is covered by a collective bargaining unit
Department: LIBRARY - 060500 Department Description: The Information Technology Infrastructure Services Department is responsible for the installation, operation and maintenance of all the UCD Library's computing and telecommunication equipment. This includes but is not limited to servers, workstations, bar code scanners, printers, document scanners, and wireless communication devices. The ITIS Department also maintains multiple labs located across various buildings and VLANs and over 150 public access terminals.
Location: Davis Allow Applicants to Attach: Resume Cover Letter References
Job Summary: Under direction of the Workstation Support Manager, provide 1st and 2nd tier technical support for UCD Library staff and patrons. Provide technical support for Windows and Macintosh OS computer systems, including applications software and operating systems. Use the library ticketing system to log requests and generate reports. Perform help desk operations and routine computer and peripheral maintenance issues as needed.
Assist with management of the library VDI environment and deployment/management of the BigFix Tivoli security application. Provide web content management for library websites using a Content Management Systems (CMS) such as WordPress. Assist staff, faculty, and students with day-to-day operations, including computer configurations, system updates, system deployment, license tracking, active directory user management and group policy management (GPO).
Physical Demands: Work at computer for extended periods of time (6-8 hours per day).
Lift and transport computer equipment in excess of 40 lbs, and transport loads of equipment in excess of 300 lbs.
Move/manipulate supplies and equipment of various weights (up to 40 lbs.)
Work Environment: Maintain a work schedule during core business hours (working hours will vary from 8:00 am - 6:00 pm, Monday through Friday) with occasional irregular shifts, weekends, holidays and evenings on short notice to meet operational needs.
Work in an open office environment with multiple interruptions.
Limit vacation usage during peak workload periods.
Travel to off-campus locations occasionally.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space, parking lots and residential space.
Background Check Required: Yes
Minimum Qualifications: Experience with configuration, installation, and testing of Virtual Desktop environment clients.
Experience providing advanced technical support Microsoft Office applications including Microsoft Office 365.
Experience using Windows and Macintosh scripting languages to perform update automation and various system administration tasks.
Experience working independently and in a team environment, to provide technical support and consulting services to clients.
Experience using interpersonal, customer service and communication skills to provide technical support and consulting services to clients via telephone, email, and in-person; to communicate verbally and in writing with technical and non-technical users in a clear and concise manner; and to work effectively with clients of varying backgrounds and levels of technical understanding.
Experience installing, maintaining and troubleshooting printers and other peripherals on Windows and Macintosh OS computers.
Experience using and supporting web content management systems such as WordPress, Drupal or Cascade.
Preferred Qualifications: Experience providing technical support for middleware services, e.g., distributed web authentication, LDAP, computing account management, and other similar technologies.
Experience with endpoint management tools such as BigFix, SCCM or major centralized Anti-Virus/Malware software.
Knowledge of the UC Davis network and services infrastructure and Cyber-Safety policy.
Experience with electronic card key systems.
Experience supporting daily operations of an instructional computing facility.
Experience with Group Policy Management (GPMC).
Experience with Active Directory Users and Computers (ADUC).
Skills creating documentation, and supplemental training material across multiple mediums (digital and written).
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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