First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning August 16, 2019.
Position Summary: Under general supervision, incumbents in the Student Services Professional II classification perform moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This is the first level to require: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise.
Under the general supervision of the Associate Director of Financial Aid Operations, the Financial Aid Advisor interacts with students, parents, and public regarding all aspects of financial aid such as the application process, federal, state and institutional policies and procedures. Interactions take place on a daily basis in a variety of settings including front counter, telephone, electronica communication (i.e. Email) and during one-on-one sessions.
Incumbent will use professional judgment referrer clients to both internal and external campus resources, when appropriate.
Incumbent will need to stay abreast on financial aid related policies, procedures and system-wide regulations.
Incumbent will conduct financial aid workshops for students and parents.
Provide clear description of all federal and state programs, eligibility requirements and types of aid available.
Explain the financial aid application process, aid options and method of aid delivery.
Will provide lead work direction to student assistants working in the Palm Desert Campus financial aid office.
Verification The incumbent verifies information students provide on the Free Application for Federal Student Aid (FAFSA). Using sound judgment, may request, review and evaluate data elements to clear discrepancies based on federal guidelines and where required, recalculate the Expected Family Contribution to determine student aid eligibility. Data elements must be corrected and sent to the U.S. Department of Education's Central Processing System via an electronic corrections process/ISIR.
Conduct Review and File Corrections on Financial Aid Reports, Forms, and Documentation The incumbent is responsible for reviewing a variety of critical and complex data reports that reoccur on a weekly basis. Utilizing these various reports, the technician must manually analyze data, resolve inconsistencies in the students' files, adjust student aid as needed, request new Institutional Student Information Record, gather additional information from various sources including California Student Aid Commission's WebGrants, National Student Loan Data System, Common Origination and Disbursement, Department of Education, Information for Financial Aid Professionals & Electronic Loan Management websites. Reports include but are not limited to:
Other Duties as assigned such as but not limited to:
Financial Aid Committee work
Off campus financial aid workshops/presentations (CA Driver's License and Completion of Defensive Driving Training Required)
May be required will perform additional duties as assigned by the immediate supervisor or management which can include but is not limited to federal, state and/or institutional program coordination/support.
Knowledge and Abilities
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below. Experience
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be 'Designated' under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.
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