Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department
The Business & Financial Affairs division and the Human Resources department support Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position
The HR IT Support Technician conducts business process analysis and provides analysis and functional system support for the talent management system, and backup support for the Human Resources module in the university’s Enterprise Resource Planning (ERP) Banner system. This position also provides backup support for HRIS, payroll, benefits, State Financial reporting, and State Healthcare reporting. Responsibilities include:
Providing troubleshooting and problem resolution for Western's talent management system
Developing documentation for supported applications and business processes
Developing test plans and testing upgrades and scheduled patch releases
Performing business process analysis of existing departmental processes
Providing urgent, time-critical support for "system down" events
Developing programming requests to support business, system, and integration requirements
The State HR classification for this position is IT Support Technician 2
Bachelor’s degree in Computer Science, Accounting, or Business Administration, or equivalent experience/education
Minimum of 3 years’ experience working as a business analyst, systems analyst, or programmer, or similar type of role
Proficiency in Microsoft Office Suite and Visio
Ability to work as part of a diverse, collaborative team in a dynamic work environment
Excellent verbal and written communication skills
Excellent organizational skills
Demonstrated strong diagnostic and problem-solving skills
Proficiency in performing business process analysis
Proficiency in writing SQL queries, or using SQL developer
Experience supporting Human Resources and Talent Management systems
Experience using PageUp talent management software, including Recruitment and Onboarding, Learning Management, and Performance modules
Experience using HR module in the Banner ERP system (Position Control, Payroll, Electronic Personnel Action Forms (EPAF), Employee Self-Service, Effort Reporting)
Experience using Millennium FAST data warehouse HR module
Experience writing PL/SQL code
Experience working in Higher Education
Certification in Project Management
New hires typically start at $3,551/month, including an excellent benefits package.
This position is part of bargaining unit PTE and is covered by the collective bargaining agreement with Public School Employees.
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.
Please include the names and contact information of three professional references.
Closing Date Notes
Posting closes August 29, 2019.
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); firstname.lastname@example.org
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at email@example.com. The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.
With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouver, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.
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