Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.
With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.
Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation. We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.
Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.
We are looking for a front office production support specialist individual who is technically very strong with Unix/Sql background and Python scripting experience along with required domain knowledge of Fixed Income. The candidate should be hungry to learn and take on new challenges in the fast paced environment.
Role Description – Summary:
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the production environment. The Service Management Analyst role supports the respective functional teams and provides the technical expertise and assistance to ensure effective services are provided in the production environment.
Reporting to the Rates and Credit Singapore Support Manager, the role will need the candidate to investigate and resolve user and system generated issues across all the current Production systems in a timely manner, both for local & global users & systems, in order to reduce and manage the impact of system issues affecting the relevant Business Units – Front Office, Middle & Back Office. The team provides an end to end support service for Rates and Credit FO and MO users with primary focus on Rates and Credit trading desk in Singapore and 9 other neighboring locations in Asia. The team is also part of the global team working with follow-the-sun model supporting global application systems in Rates and Credit business.
Primary activities are: -
Primary responsibility is to provide first and second line application support of Rates and Credit trading desk
Provide support for Rates and Credit front and middle office applications containing 50+ applications used from key locations like Singapore, Hong Kong and 10 APAC countries.
Good understanding of ITIL processes which includes Incident Management, Problem Management, Change Management, and Relationship Management.
Disaster Recovery Planning & Testing
Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
ITIL V3 foundation certification (preferred)
Min. 2 years in IT / Application Support in financial services
Strong technical knowledge in the disciplines mentioned below are a pre-requisite, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation.
Hands on and proficient with UNIX along with Python scripting knowledge
Strong background in using SQL
Front Office application support experience, with preference in Fixed Income space
Experience with real-time pricing and risk systems would be an advantage
Good knowledge of electronic financial markets. Knowledge in Connectivity and Messaging Protocol is desirable. Subject Matter Expert (SME) knowledge in trading applications is desirable.
Experience with real-time pricing and risk systems would be an advantage
Able to drive and handle project regionally / globally
Significant experience in an application support role in a dynamic financial services environment is a necessity for this role, there is often a great deal of urgency associated with resolving incidents and candidate needs to be able to prioritise proactively when resource conflicts arise. As stated previously, experience of supporting applications in a trading floor environment is required.
Temperament to work independently under pressure in a fast moving production environment
Confident in dealing with senior members of Front office, other business functions and IT management
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Strong problem ownership skills and attitude
Proactive and ability to identify and implement process improvement initiatives
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 6190680
About Deutsche Bank
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