Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the Division of Plastic and Reconstructive Surgery, Department of Surgery, at the Rutgers Robert Wood Johnson Medical School.
The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries, and outpatient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, this position is responsible for contacting insurance companies to obtain authorization prior to all procedures and communicating with patients. The scheduler serves as a liaison between Plastic and Reconstructive Surgery and all surgical divisions requiring plastic surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. This position requires interaction and competency in providing compassionate care to patients in all age categories.
Among the key duties of this position are the following:
Main liasion to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded.
Maintains surgical procedure spreadsheet for payment reconciliation.
Coordinates with physicians as needed to obtain clinical information. Retrieves information from patient’s electronic medical records to complete requests.
Minimum Education and Experience:
Four (4) years of progressively more responsible clerical experience, including receptionist and scheduling duties.
At least two (2) years of surgical scheduling.
Required Knowledge, Skills, and Abilities:
Must be proficient in ICD-10 and CPT coding.
Must be proficient in IDX, EMR, and Centricity.
Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
Must be detail oriented and possess excellent interpersonal communication and organizational skills.
Must be able to multi-task in a busy office environment.
Physical Demands and Work Environment:
Standing, sitting, walking, talking, or hearing.
No special vision requirements.
Ability to lift or exert up to 25 lbs.
Posting Number: 19ST3204
Location: Downtown New Brunswick
Internal Number: 95524
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.
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