This position is responsible for performing duties associated with attaining meter readings; reconnect and disconnecting meter service due to failure to pay; detecting and reporting signs of meter tampering or theft of service; provide accurate information for billing practices; be available for call-out after regular work hours; and promote a favorable relationship between the Cooperative and the customer.
Essential Duties and Responsibilities
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Operate personal computer devices in vehicles utilizing MS Office products, I-Vue’s App Suite, or other corporate software programs, to view daily job assignments or transfer jobs to other Technicians as necessary.
Disconnect or reconnect energized electric service meters.
Read and accurately record meter readings from commercial, industrial or residential meters, as directed.
Perform miscellaneous service orders to include, but not limited to disconnect for non-payment, meter change outs, read meter/change accounts, etc.
Report and replace broken or missing meter seals.
Observe and report damage to meters and signs of tampering; irregular or hazardous meter conditions.
Explain company policies and report customer questions or complaints to management on matters such as high bills, area light outages or hazardous conditions, etc.
May read meters inside substations or near energized facilities (when properly trained).
Assist Meter Readers to complete routes as needed.
Maintain good public relations with customers.
Maintain current knowledge of meter reading equipment technology.
Education and Experience
High school diploma or equivalent.
A minimum of one year meter reading experience with an electric utility or related industry.
Working knowledge of electrical safety.
Experience or similar work with an electric utility or related industry.
Knowledge, Skills, and Abilities
Knowledge of basic mathematics and use of personal computers with ability to acquire skill and use of MS Office products and corporate software programs applicable to the position.
Ability to acquire knowledge in meter identification by type and application; acquire technical skill in reconnecting and disconnecting energized electric meters up to 200 amps.
Ability to acquire proficiency in the operation of electronic meter reading equipment; possess a high level of attention to detail to capture meter readings at 100% accuracy and enter information in written or electronic form.
Demonstrated interpersonal, verbal and listening skills for effective interaction with employees, managers, customers and the public; ability to deal accordingly with irate customers or animals in awkward situations arising from the disconnection of electric service.
Ability to make independent decisions commensurate with responsibilities and work independently and productively and results oriented in order to complete assignments and meet deadlines.
English is the primary business language. Second language in Spanish is desirable.
Employees in this classification must live within a 30-mile radius from the assigned reporting work location. Employees who live a greater distance from the work center must relocate within their first six (6) months in this position. A maximum of one (1) hour will be allowed for response to call-outs.
Valid Florida driver’s license for regular driving privileges of a SECO Energy’s vehicle; must have and maintain an acceptable driving record as determined by the Cooperative.
Successful completion of SECO Energy’s employment entrance examination and drug screen.
About SECO Energy
SECO Energy is a not-for-profit electric cooperative serving over 200,000 families and businesses across seven counties in Central Florida, making SECO the third largest electric co-op in Florida and the seventh largest in the nation.
In both 2017 and 2016, SECO Energy was ranked “Highest in Customer Satisfaction among Cooperatives” in the J.D. Power Electric Utility Residential Customer Satisfaction Study. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction among Midsize Utilities in the South” by J.D. Power. SECO refers to the three consecutive awards as its “Triple Crown,” and we are grateful to our members for ranking us #1!
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