Fundamental Laser Sciences (OF), Laser Systems (PL), Lasers in Manufacturing (FL), Microscopy and Optical Coherence Tomography (BM), Systems and Instrumentation (FS)
Years of Experience:
4 Year Degree
Intelligent Imaging Innovations (3i) LTD is looking for a Technical Support Specialist to join its expanding team in the United Kingdom. The primary responsibilities of the position are performing preventive maintenance and systems optimization of microscopy systems. This is an exciting opportunity to join an established biotech company designing and manufacturing cutting-edge technologies. The ideal candidate possesses strong electrical and mechanical skills, is familiar with microscopy systems and is able to problem-solve with minimal guidance. This is a permanent position and requires travel, both domestic and international.
Telephone and Online Support:
Provide first response technical support to scientists at biomedical research laboratories
Field email and phone inquiries immediately upon receipt
Troubleshoot support issues involving software and opto-electronic hardware performance
Document support issues and manage the reconciliation process via a case tracking system
Customer Site Visits:
Extensive travel to customer sites is required
Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventative maintenance
Conditions of Employment:
Legally eligible for employment in the United Kingdom
Agree to and sign confidentiality, non-compete, employment agreement
Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
Able to lift and manipulate heavy equipment, up to 30 kilogram
Travel domestic and international
Reside in London or surrounding area
Bachelors or technical degree in related field or equivalent experience
Experience with microscopy systems preferred
Familiarity with biomedical sciences preferred
Electrical, technical and mechanical aptitude
Communication and customer focused
About Intelligent Imaging Innovations
3i designs and manufactures technologies for living cell, live cell, and intravital fluorescence microscopy including digital holography, spinning disk confocal, multi-photon and lightsheet. Customers worldwide use 3i’s SlideBook microscopy software to manage everything from instrument control to image capture, processing and data analysis.
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