Primary Purpose: Reporting to the Head of Operations and User Services, the Programs and Operations Manager’s responsibilities include developing and coordinating a broad array of library programming, events, and facilities upkeep. The Library Programs and Operations Manager will collaboratively develop and foster diverse and inclusive programs within the University Libraries physical spaces. The incumbent helps maintain a welcoming user-centered, safe, and functional environment conducive to learning. Additional responsibilities include troubleshooting and management of the Automated Storage and Retrieval System (ASRS), and access and delivery operations including oversight of the mailroom. This position requires the ability to execute work assignments independently and collaboratively. The Programs and Operations Manager is a key member of the Libraries team and will collaborate with colleagues across departments, divisions and campus locations.
This position is a part of the Operations and User Services department which is responsible for supporting a diverse set of functions across library locations. This position will be primarily based in the Mary Idema Pew Library Learning and Information Commons in Allendale. University Libraries is a highly collaborative and student-centered organization that promotes an innovative and inclusive culture. GVSU Libraries values work-life balance and provides flexibility in accomplishing work. To support reporting staff and the department, this position is required to work varied hours. At times, this position, along with the other managers, is on call for emergencies over the weekend and evenings.
As a lead for the Operations and User Services Department, contributes to its success by:
Supervising, supporting, and developing up to seven full time professional support staff positions and additional temporary employees as assigned
In collaboration with Operations and User Services management team, providing leadership to create an environment where departmental members work individually, collaboratively, and collectively towards achieving individual, departmental, and library goals by:
Providing guidance, direction, and coaching. This includes helping staff members set goals, making opportunities for training, and for varied or expanded responsibilities available. Also, by supporting and encouraging work initiatives that individuals are doing or considering, as appropriate
Guiding staff members in aligning work with university libraries goals, initiatives, and the curriculum
Facilitating regular meetings with both the department and individually with direct reports
Supporting strong relationships by:
Ensuring there is an effective and evolving approach to assigned work
Supporting staff participation in meetings as appropriate
Supporting library staff and students, encouraging their professional development
Assisting with recruiting, hiring, and retention of quality library faculty and staff for the department
Working with the Operations and User Services management team, provides operational and department wide support across locations and functional areas
Representing the Libraries, participating in university-wide initiatives, and working closely with campus units in areas of assigned responsibility
As the lead for Library Programming:
Co-develops and maintains a user engagement strategy with the User Experience Librarian
Develops and supports people and processes associated with library programming and events
Develops, facilitates, and coordinates programming for exhibits, large media displays, and other programming initiatives that support student learning
Oversees scheduling of events, exhibits, and media content for select venues within the Mary Idema Pew Library Learning and Information Commons and other library locations
Recommends, reviews, maintains and implements criteria and guidelines for selecting, scheduling, and supporting events and exhibits
Coordinates annual exhibition schedule
Advises and supervises installation and removal of exhibits
Assists with promotion of programming
Collaboratively generates ideas for innovative intellectual, cultural, and creative programming
Recommends improvements to physical and technological infrastructure for event, exhibit, and media display venues
Leads assessment and reporting of programming
Maintains an understanding of evolving needs and priorities of the campus community to ensure programming is relevant and engaging
Promotes the role of University Libraries as a campus partner in support of student learning
Utilizes creative practices and design thinking to nurture an organizational culture of innovation
As a lead for Mary Idema Pew Library operations:
Maintains awareness of and executes emergency preparedness procedures and protocol
Develops and supports people and processes associated with management of day-to-day custodial and maintenance issues in need of reporting and follow up with Facilities Customer Service
Manages documentation and communication to staff relevant to building operations, programming, and security
Works with Facilities Services to coordinate scheduling for building maintenance
Collaboratively oversees approval and coordination of other building usage such as tours, filming requests, or special projects
Develops and supports processes associated with the Access and Delivery team responsible to support stacks maintenance and mailroom processing and delivery services
Develops and supports processes, associated with the Automated Storage and Retrieval System (ASRS)
Troubleshoots issues associated with the ASRS, working with the service technician to keep it operational
Coordinates furniture auditing and reconfiguration throughout the Mary Idema Pew Library
Expectations of Professional Behaviors and Values
Develops and maintains thorough knowledge of job responsibilities
Works collaboratively and cooperatively with librarians and staff within unit, across the library organization, across the university, and the larger community
Manages professional relationship and responsibilities in a manner that reflects well on the University Libraries
Actively engages in department and library wide initiatives
Maintains and develops skills necessary to perform work
Demonstrates flexibility, openness, and receptivity to new ideas and approaches
Demonstrates innovation, creativity, and informed risk-taking
Uses resources effectively and efficiently
Develops and maintains the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population
Protects user privacy
Aligns with and upholds University Libraries workplace principles
Supervisory experience or demonstrated ability to lead and manage staff and processes/workflows
Ability to communicate effectively and clearly in oral and written communications
Strong interpersonal skills, including the ability to interact with others with respect and empathy
Demonstrated commitment and experience providing outstanding and user-centered public service
The capacity to thrive and lead in an exciting, agile, future-oriented environment
Demonstrated ability to work independently, collaboratively, and to promote teamwork among colleagues
Commitment to inclusion, equity, and to serving the needs of a diverse population
Demonstrated experience with development of events and programs serving a diverse community
Experience with project management involving multiple stakeholders
Demonstrated creative and innovative problem-identification and problem-solving skills
Demonstrated experience with building operations and security in a public facility environment
Standard Hours for this position:
Fall & Winter Semester Hours: Monday-Friday 10:00am – 7:00pm
Spring/Summer Semester hours as mutually agreed upon
Salary: $47,000 - $58,000
Department/Division: University Libraries
Application Deadline: May 24, 2019
How To Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail address for three professional references. Applicants selected for interviews will be required to submit official transcripts prior to the interview. If you need assistance, call Human Resources at 616-331-2215.
Grand Valley State University educates students to shape their lives, their professions, and their societies. The university contributes to the enrichment of society through excellent teaching, active scholarship, and public service.
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