Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Essential Duties and Responsibilities:
The primary purpose of this position is managing University Library electronic resources, to include but not limited to:
Provide customer service to diverse constituents.
Perform low-medium level troubleshooting and create uninterrupted access to all electronic resources.
Operate a variety of computer systems to place and process library orders, including ebooks and streaming media.
Provide online media management including managing PPR requests and placing video and ebooks on local hosted drives when applicable as permissions allow.
Manage the process from bringing in the library's electronic holdings for individual ebooks and streaming video into the catalog.
Generate reports for department.
Collect COUNTER-compliant usage statistics.
Establish and maintain working relationships with external vendors.
Experience with OCLC or similar vendor system for ordering and acquisition management.
Experience with a ticket tracker or incident management software for solving problems and prioritizing cases.
Experience collecting usage information and/or statistics.
Appalachian State University, located in Boone, North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as engaged global citizens who understand their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. Appalachian enrolls about 18,000 students, has a low faculty-to-student ratio and offers more than 150 undergraduate and graduate majors. It is one of 16 universities in the University of North Carolina system.
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