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Department: 250101 - NCSU Libraries
Location: Raleigh, NC
Essential Job Duties:
This position serves as Access Services Overnight Library Technician for the NCSU Libraries. The incumbent provides information and circulation services at Ask Us service points, fast-paced environments where people go to get help, whether it's finding a book or signing up for a tech consultation. This position manages materials to support operations and services and organizes and maintains collections. With others, they manage a diverse and high-performing student employee community through scheduling, training, and supervision. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Other duties as assigned.
High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.
Significant and relevant experience providing public/customer service or delivering instruction
Demonstrated understanding of the current information and learning needs of students in a college/university setting
Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities
Familiarity with the services, spaces, technology, and collections provided in a modern library environment
Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment
Computing skills, including familiarity across operating systems and fluency with office applications as well as comfort troubleshooting both familiar and new technology
Attention to detail, time-management, and organizational skills
Very good written and oral communication skills
Excellent interpersonal skills and ability to establish and maintain effective work relationships
Ability to work independently as well as part of a team
Strong problem-solving skills
Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online)
Demonstrated ability to locate, analyze, and interpret data contained in complex online systems, such as scholarly databases or integrated library systems
Prior experience working overnight hours
Familiarity with multimedia software for creating and editing graphics, sound, and video
Knowledge of variety of current consumer electronics products such as digital cameras, tablets, projectors, and laptops
Required license or certification:
Position Number: 00104999
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at www.wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
NC State University was founded with a purpose: to create economic, societal, and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we’re a preeminent research enterprise that excels in science, technology, engineering, math, design, the humanities and social sciences, textiles, and veterinary medicine.NC State students, faculty, and staff take challenges in hand and work with industry, government, and nonprofit partners to solve them. Our 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. Together, they forge powerful partnerships with government, industry, nonprofits, and academia to change our world for the better.NC State is leading efforts to curb nuclear proliferation, develop a smart electric grid, create self-powered health monitors, help farmers confront climate change, and build a new American manufacturing sector. Our award-winning Centennial Campus is home to more than 70 public and private partners — as well as the innovative Hunt Lib...rary, which Time magazine has dubbed “the library of the future.”More than 125 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.
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