This IT Service Center Technician provides technical support for faculty, students and staff within the areas of the CIS Help Desk and the Computing Accounts and Passwords.
As an IT Service Center Technician, this position is part of a team which provides technical advice, guidance and information training to the user community for both general and in-depth technical issues via phone, chat, email and in person on a variety of computer hardware, software, peripherals, mobile devices and other electronic equipment to the Brown community. This position also works closely with the Computing Accounts and Password group that includes managing the creation, modification and deletion of electronic services and administrative accounts. This position must also adhere to and enforce all electronic IT security protocols with all users within the Brown Community. This position requires working outside the standard business hours as needed.
Bachelorâ™s degree preferred or equivalent related job experience required
1 to 3 years of Help Desk experience or equivalent environment
Knowledge of Mac, PC and mobile devices including applications such as Google Apps, Filemaker, IT Ticketing system
Experience with desktop computing support; proven ability to problem-solve, understand and troubleshoot first-level technical issues
Excellent customer service skills
Excellent written and oral communications
Excellent organizational skills; attention to details
Ability to multitask is required
Demonstrated ability to work independently as well as part of a team
Strong computing, analytical, and organizational skills
All offers of employment are contingent upon a satisfactory criminal background check and education verification.
Recruiting Start Date:
Job Posting Title:
IT Service Center Technician
Office of CIO
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Internal Number: REQ150846
About Brown University
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.
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