The Critical Infrastructure Manager is responsible for the reliable operation of National Data Centers. The CI Manager is responsible for a team of technicians in which primary responsibilities include: vendor management, facilities planning, budgeting/ forecasts, hardware intake, emergency repair, critical maintenance scheduling, ensuring standard operating procedures, interpreting monitoring systems, MOP creation and project management of ongoing CI projects. The CI Manager ensures the CI team is operating under the common set of standards and goals set by Charter Communications management. The CI manager acts as an interface for other parts of the business operating within critical facilities and responsible for project progress reports, capacity reports, and maintaining key performance indicators (KPI’s) of the team. Ultimately, the manager is responsible to ensure critical facilities maintain always on availability.
Major Duties and Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience. Manage a staff of Critical Infrastructure Engineers, Technologist, and Data Center Technicians who perform maintenance service tasks in a specific trade.
Preventative Maintenance contract and vendor management: HVAC, Fire Suppression/Water Detection, Uninterruptible Power, Power Distribution, Backup generators, DC Power Plants, Cabling/Wiring, General Maintenance, Cleaning, and Asset Management.
Capital and Operational Expense budget management.
Develop and manage capital projects to expand, upgrade, or build new critical facilities using the components above and knowledge of general construction practices.
Manages team to handle planned and unplanned emergency work through the use of efficient scheduling and on-call rotation management.
Evaluate vendor performed work including maintenance, repairs, and new equipment deployments.
Establish and ensure Charter Communications protocols are being followed including: Standard Operating Procedures (SOP) with vendors; review and validate procedures before any vendor work is scheduled.
Coordinate all planned work with the local management using the appropriate change management policies and procedures.
Create and implement MOP (Method of Procedures).
Manage and present capacity reporting, trending and forecasting data to management for budget and capital planning purposes.
Provide regular performance and management reports for each site on key metrics including unplanned events, recent changes, and capacity forecast. Ensure team performs in consistent, measurable ways that are common across the Critical Infrastructure group.
Establish and maintain written, verbal, and online communications channels with internal customers and management to insure they are always up to date for their respective facility.
Negotiates and selects outside contractor services and products to meet and align with maintenance objectives.
Candidate must have a strong understanding of electrical and mechanical systems in use in a mission-critical environment including feeders, transformers, generators, switchgear, UPS systems, -48v DC plant system, ATS units, PDU/PDM units, chillers, split system DX units, air handling units, CRAC units, humidifiers, security systems, fire detection and water and gaseous fire suppression.
Candidate must have the ability to provide concise documentation of operational procedures.
Excellent communication skills - written, verbal, interpersonal and telephone, is a must.
Position requires management of team over large geographical area and travel as required.
Prior experience in managing people. Working knowledge of computer aided drafting tools such as AutoCAD and Visio.
Knowledge of specific data center requirements as set forth in the National Electrical Code, National Fire Protection Association, OSHA and local safety regulations.
Ability to communicate intelligently and effectively with management and other business stakeholders. Ability to read mechanical drawings, electrical schematics, one-line diagrams, and general knowledge of building materials.
Experience with tools such as voltmeter, ammeter, IR camera and anemometer. General knowledge of regulatory laws, requirements, codes, and rules.
General knowledge of Microsoft Office applications (Word, Excel, and PowerPoint) and Internet skills. Previous project management experience is preferred.
Valid driver’s license.
Bachelor's degree in electronic, electrical or mechanical engineering or enterprise data center management experience.
Related Work Experience
Minimum of eight (8) years of data center operations experience.
At least eight (8) years of data center management or supervision experience.
Must have excellent oral and written communication skills and strong collaboration skills. The candidate must be a leader, with an inherent ability to work well under tight timelines, and have strong problem-solving capabilities. Technical licenses in electrical or mechanical field are preferred. Predictive maintenance certifications are a plus. Proficiency with Microsoft Access a plus. Seven plus years of experience in the data center field. In depth knowledge of chillers, pumping, building controls, UPS, generator, controls and electrical distribution systems.
The physical demands for this position are typical of a building maintenance environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. General office conditions.
Internal Number: 2290009BR
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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