Although the majority of the position will serve as a media technician, additional responsibilities will include equipment repair and maintenance.
Participate in and may supervise complex technical events in classrooms and other locations;
Assist faculty, teaching fellows, staff, students, and others in setting up and operating classroom and lecture hall multimedia equipment;
In a highly skilled manner, set up, operate, and supervise the use and care of multimedia equipment including, but not limited to, data/video and other formats of projection, audio recording and sound reinforcement systems, video recording and playback, streaming, and videoconferencing systems;
Coordinate and consult with clients in the planning of services for courses and special events;
Participate in training and distributing work to LHT, temp, and student employees;
Oversee the use of various multimedia equipment, including video, data, photographic, and audio multimedia equipment;
May serve as coordinator or lead technician on various multimedia assignments for courses and special events;
Review and monitor incidents and service requests for accuracy and completion;
Ensure timely and accurate incident/service request resolution, communication, escalation, and reporting;
Conduct troubleshooting of multimedia systems in classrooms and lecture halls;
Maintain classroom multimedia equipment, including such work as replacing projection lamps and cleaning filters;
Perform field repair work requiring climbing ladders, going into attics, basements, working in confined spaces, and lifting heavy objects;
Make recommendations of equipment purchases and replacement.
Applicants must include a cover letter that specifically identifies the "duties and responsibilities" areas in which he/she has the required experience.
All formal offers will be made by FAS Human Resources.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
At least two years of college, two years experience as a media technician, and at least two years experience in repairing and maintaining classroom and field multimedia equipment.
Must be able to lift 50 pounds, climb ladders, and move about a large campus.
College degree in a related field preferred
Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
Five years experience in installing, maintaining, and repairing university classroom and field multimedia equipment; five years experience with all forms of multimedia equipment and with software and computers used in the classroom; ability to program Crestron and Extron control systems is highly desirable; ability to operate university classroom and field multimedia equipment; ability to work and problem-solve within a team, manage multiple tasks simultaneously and meet deadlines; and an employment record of reliability and strong attendance. Must be a demonstrated self-starter and able to perform duties with minimal supervision and have a highly positive customer service attitude.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 46817BR
About Harvard University
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional.
ETA aligns with ISO 17024 standards, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, speaking engagements, books, and other publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Members can access the Members Only area for current and past issues of The High-Tech News, practice exams, and other member benefits. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Mobilize your success with ETA’s Career Resource Center (CRC). We offer employers and job seekers a way to connect professionals with the most in-demand careers available. Resume and job postings are FREE.