The Member Service Field Technician performs work to activate and deactivate electrical services. This position will work with other departments to determine the connection and disconnection of services or meter exchanges and will report meter irregularities and collect payment from delinquent accounts. Responds to and resolves various utility related inquiries as authorized and in accordance with established policies and procedures to maintain positive member relations and appropriate levels of service, support, and resources.
Connect, disconnect and exchange meters as requested, will properly secure switches and sleeve or un-sleeve meters to perform tasks.
Resolves high bill complaints, handles member notices, collect on delinquent accounts and disconnects meters for non-payment.
Reads and checks meters with accuracy by recording usage of electricity for current reading cycle
Observes and reports meter tampering, power diversions and other irregularities to Manager.
Conducts field accuracy tests of meters and collects electronic data with handheld meter readers.
Assists in the installation, maintenance and operation of Automated Meter Reading (AMR).
Troubleshoots problems with automated meter reading components to obtain meter read data.
Processes job orders for meter re-reads and requested meter tests and assists in the testing, refurbishing and calibration of single phase meters.
Perform other duties as required and/or assigned.
A High School Diploma or equivalent.
A valid and current Arizona state driver’ license.
Must have good verbal and written communication skills and the ability to maintain professional working relationships with members and co-workers.
Ability to work with minimal supervision and work overtime hours as needed.
Previous experience with utility metering reading and meter installation.
Experience with iVue software.
Experience in an Electric Cooperative and experience with field operations.
· Attention to Detail
· Cooperation & Teamwork
· Job Knowledge
· Customer/Member Focus
· Safety Orientation
Additional Salary Information: Position is covered under the CBA with local union 1116
About Trico Electric Cooperative, Inc.
Trico is a non-profit electric distribution cooperative located in Marana, Arizona, serving more than 44,000 customers in seven districts including, northwest Tucson, Marana, Three Points, Sahuarita, Green Valley, Arivaca, Sasabe, Corona de Tucson, Vail, Mt. Lemmon and Saddlebrooke.
Area farmers and ranchers organized Trico in 1945 under the Rural Electrification Act that was enacted to bring electricity to the rural areas of the United States. Three years later, Trico’s first electrical lines were energized.
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