Record, organize, and administer data provided through the Cooperative metering system.
Produce and maintain spreadsheets to support data and cross-functional processes related to meter data systems.
Understand electronic meters, meter firmware and programming of electronic meters.
Have a good understand of metering systems and software applications related to metering systems.
Have a good understanding of how the metering system connects and relays information to other information systems used by the Cooperative including Outage Management, Customer Information System, Call Center and Customer Web Portal (SmartHub).
Understand how to install and upgrade the base information in the metering communications equipment (TGB).
Understand how the meters communicate back to the communication equipment and back to the Cooperative.
Understand Meter Data Management Systems (MDMS) and how the data gets to the MDMS and how to monitor the MDMS to ensure the data is accurate and up to date.
Have a good understanding of computer databases, spreadsheets and reporting tools.
Perform extracts and reporting on the information within the MDMS.
Investigates, records and notifies the appropriate supervisor of any line or meter, owned or operated by the Cooperative, which is in need of repair or if meter tampering is suspected. Also reports any potential hazards to the service coordinators and the Meter Technician Supervisor.
Performs testing, installation and repair of all residential, commercial and industrial meters. Calculates demand multiplier for installations. Troubleshoots malfunctioning meters, zero reads, and inaccurate data.
Monitors and maintains all automated meter reading systems and meters, including Meter Data Management System and Sensus Metering System.
Completes and submits required cooperative, RUS, and other reports to the Meter Technician Supervisor concerning metering operations, materials, and equipment.
Maintains current and job-appropriate knowledge of equipment, RUS specifications, OSHA regulations, mapping system, and other operational and regulatory systems related to the responsibilities of the position.
Provides the highest level of customer service when communicating directly with a member about problem solving, comments and complaints. Transfers the information to the appropriate Manager.
Acquaint consumers with productive uses of electricity, knowledge of plans and programs, and an understanding of the Cooperative’s objectives.
Other duties assigned by Supervisor, Operations, General Manager, and Emergency Operations Plan.
This position requires a high school diploma; two years prior experience in distribution cooperatives is preferred. Must have or be able to obtain certification in metering installations, testing and repairs.
Employer will assist with relocation costs.
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