QualityIP is a premier local employer with over 10 years of experience in the technology service industry. We provide IT services and solutions to local area businesses by leveraging the partnerships we have developed with other recognized technology leaders like Dell, Microsoft, Cisco and more. We are currently accepting applications for Dispatch Coordinator. We are seeking a highly motivated individual with excellent customer service. This is a terrific opportunity for an individual ready to move ahead in a great career with a fast growing Technology Services company.
The Dispatch Coordinator is responsible for attaining maximum utilization of internal technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule and dispatch technicians according to urgency, and contractual service level agreement. Strong client relations are a must. This role is not a technician role.
•Act as the single point of contact to the client for all types of service requests •Pre-process service requests as they arrive through email, manual entry, or direct client input •Schedule internal technical resources on the ConnectWise dispatch portal •Monitor resource schedules to ensure prompt time entry on service requests •Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages •Fast turnaround of client requests •Ability to work in a team and communicate effectively •Escalate service requests that cannot be scheduled within agreed service levels •Report the utilization of IT Support resources and successful completion of service requests •Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University •Enter all work as service tickets into ConnectWise
•Strong written and verbal communication skills •Exceptional customer service skills •Detail oriented and Self Motivated •Capable of multitasking and prioritizing tasks in a fast-paced environment •Ability to work both individually and in a team-oriented environment •Ability to absorb and retain information quickly •Ability to demonstrate client sensitivity and empathy •Typing skills to ensure quick and accurate entry of service request details
Technical Requirements: • Knowledge of Microsoft Office and basic IT terminology preferred
QualityIP is a premier local employer with over 10 years of experience in the technology service industry. We provide IT services and solutions to local area businesses by leveraging the partnerships we have developed with other recognized technology leaders like Dell, Microsoft, Cisco and more.
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