| As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. |
The Harborview EYE INSTITUTE has an outstanding opportunity for a FULL-TIME OPHTHALMIC TECHNICIAN 2 (Day Shifts). Reporting to the Ophthalmic Technician Supervisor or Manager, the Ophthalmic Technician 2 assists and/or performs complex clinical diagnostic eye examinations and procedures as delegated by the ophthalmology and optometry teams. The Ophthalmic Technician 2 also participates in clinic and selected divisional activities to promote improved patient care delivery, problem-solving, communication and professional development for self and others. This position will work at the UW Neighborhood Ravenna Clinic and Harborview Medical Center.
- Utilize appropriate skills and judgment in the assessment and delivery of patient care in accordance with established standards of care in ophthalmology and in collaboration with other members of the healthcare team.
- Complete appropriate intake assessment of patient appointments according to established guidelines set by the clinic practice manager and the medical director, including reviewing the medical record prior to physician examination. An intake assessment in ophthalmology consists of visual acuity, intra-ocular pressure measurement, pupilary size and reaction, manifest refraction, and current lens prescription, if applicable. The Ophthalmic Technician 2 will also ask the patient about pain, smoking, and the reason for the visit.
- Complete all ophthalmic imaging tests as ordered by the physicians such as: Amsler tests; Stereo tests, Applanation tonometry, Tonopen; Exophthalmometry, Visual Field Goldman, Visual Field Humphrey, Ishihara Color Vision Test, Keratometry; Lensometry, Ocular motility measurements, and Practical microbiology.
- Report findings of tests and procedures according to established policy, such as Schirmer tear test or equivalent, Visual acuity (Distance), Visual acuity (Near), Potential visual acuity, Advanced slit lamp examinations, Refractometry, Worth 4 dots tests, Independent Ultrasound A-scan tests, CVF (confrontation), Topography; Wavescan, Pupilometer, Retinoscopy, A/C Evaluation, Dominant Eye testing, Pupil Evaluation, EOM Evaluation, Aseptic Technique, IVFA Injections, and blood draw.
- Ensure quality and safety of all patients and imaging following appropriate hospital and Eye Institute policies and procedures.
- Document patient care in a timely manner that reflects recognition of the legal significance of an accurate and complete medical record utilizing the designated EMR (electronic medical record).
- Act as an advocate for the patient/family through such activities as case conferences, case management by telephone, or email while safeguarding patient's privacy and confidentiality.
- Perform complex clinical diagnostic eye imaging and procedures within scope of certification including: patient intake activities; routine technical procedures; administer topical medications; assist with procedures; demonstrate general laser precautions; dispenses contact lenses; provide patient education; demonstrate age-specific patient interaction; and triage patient telephone calls.
- Assist providers with ophthalmic imaging procedures such as flourescein angiography.
- Under physician direction, administer diagnostic eye drops, ophthalmic ointments, and ophthalmic irrigating solutions within scope of certification.
- Monitor and facilitate patient flow in the clinic and in the imaging rooms, working collaboratively with other clinical staff.
- Answer patient questions, address concerns, follow up questions and/or refer patient questions to providers as appropriate.
Customer Service & Team Behaviors:
- Greet all customers, patients and families with a smile; communicate pleasantly and in a manner that optimizes service excellence.
- Promote and model an atmosphere of respect for human dignity and the uniqueness of each person encountered.
- Ensure positive and professional first impression of the clinic.
- Monitor and ensure pleasant atmosphere and patient throughput of imaging waiting areas.
- Advocate for the patient/family by locating appropriate staff to address concerns if unable to resolve independently first.
- Appropriately direct patients and others to the other departments across the medical center as needed.
- Act promptly and effectively in managing self, caring for patients, directing other employees and responding to administrative needs during an emergency situation.
- Participate in and support quality assessment and quality improvement activities.
- Maintain and improve own clinical professional competence, knowledge, and skills to meet identified self-learning needs and annual review requirements.
- Apply appropriate policies, procedures, protocols, and standards of practice in performing clinical duties.
- Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
- Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
- Participate as delegated in the orientation of new staff and act as a preceptor to new technicians or students.
- Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization.
- Ability to rotate to satellite sites of service.
- Other duties as assigned.
Core Values & Competencies:
- Quality of work.
- Mission-centered professional practice
- Interpersonal skills
- Integrity and compassion
- Patient advocacy
- Team work/collaborative practice
- Patient/family satisfaction/customer service
- Respect for patient confidentiality
- Quality of customer service