This position interfaces with Rockwell Automation's customers in which the Asset Management Professional (AMP) will be located onsite at a customer location. AMP also interfaces with field sales and support management, corporate account managers, product group and corporate sales management, and local authorized distributor. Principle responsibilities include on-site resource for all customer repair needs, consulting services, report management, installed base evaluations, renewal parts, Third party repair, and quantifying Rockwell Automation sales leads.
Manage the repair process by collecting and entering data into SAP on a daily basis, obtaining, and presenting quotes including coordination of shipping and receiving activities at the customer site.
Identify, recommend, and implement process improvements in regards to the MRO/repair process with focus on plant reliability.
Works with customer's Management and Technicians to identify cost savings opportunities.
Critical Asset Analysis-Identify critical assets and assist maintenance with predictive and/or preventative maintenance strategies-help with culture change.
Work with Allen Bradley and Third Party Product OEMs to provide appropriate repair documentation-root cause interpretation.
Identify Top X failures (as defined by customer) and assist maintenance with data to aid in understanding root cause and corrective action.
Work with OEMs and Repair Facilities to identify probable cause and recommend appropriate corrective actions to reduce number of failure occurrences.
Monitor repair turnaround times from OEMs and Repair Facilities. Interpret trends and issues and coordinate with extended team to reduce turn around time.
Spares optimization on existing and new equipment(future).
Provides consultative, transactional and analytical services to the customer including gathering relevant product data and creating metrics reports and databases that would aid in project status reports.
Implements mutually agreed upon process recommendations with plant.
Develop customer reports and conduct customer meetings for report out on KPI status and open issues.
Process Management (SOP, Training of process, KPI's, Environmental Concerns/Best Practices).
Data Analysis/Recommendations (Inventory Levels, Failure Trends, Repair History Trends, Pricing Considerations, Repair Process, Correct/Right Parts, Obsolescence Management).
Monitors equipment trends at Customer Location.
Provide Recommendations for the use of predictive maintenance technologies.
Conducts root cause failure analysis (RCFA), Reliability-Centered Maintenance (RCM), fault tree analysis (FTA), and reliability block diagrams (RBD).
Assists in setting required training and standards based upon failure modes identified.
Bachelor's Degree or Military experience or related work experience
Advanced user of Minitab, MS Office Suite and MS PowerPoint. Effectively leverages these and other tools to accomplish results.
Desired Qualifications :
Demonstrates cross-functional project leadership.
Exceptional analytical and problem solving skills.
Outstanding communication and leadership skills.
Demonstrated ability to create and manage work plans and timelines independently.
Knowledge of Lean/Six Sigma Programs/Methodologies
Experience/Education in Reliability is highly desired.
Domain experience with electronics and electro-mechanical systems is highly desirable.
Lean/Six Sigma Formalized Certifications for Training/Project Completions.
Control Products and Solutions
Sales, Services, and Solutions
Augusta - Georgia
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley and Rockwell Software product brands are recognized for innovation and excellence. When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth and career opportunities. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.
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