ComSource Service ManagerComSource, Inc. in has an opening for a Technical Service Manager to lead and manage the company’s service center throughout the state. Reports to Vice President of ComSource, Inc.This job is located at our Troy Service Center at 1919 Birchwood Drive, Troy, MI 48083Overview of Job Duties:Perform a variety of tasks to direct the operation of the company’s service department in such a manner as to provide a:-Manage and lead the company’s service department. Supervise in coordination of activities of the repair depot technicians, field radio technicians, installers, and service coordinators-Operate with a high degree of exceeding customer expectations-Interact with a high-quality service product-Motivate employees-Lead and direct the work of others-Continuous learning through Motorola seminars and training (may be out of state)Major Duties of Position:-Provide technical & financial management to the company’s service department-Ensure all functions are completed on time and within budget-Analyze employee performance and productivity, and communicate with personnel-Collaborate with sales department to promote sale of maintenance contracts, and renewals-Coordinate the scheduling of installation and maintenance services-Ensures compliance to customer specifications and company requirements
Requirements: Technical-Proven experience with RF, IT or other technical experience, troubleshooting with 3 - 5 years’ experience testing and troubleshooting to the component level-Working knowledge with oscilloscopes, RF service monitors and other test and measurement equipment is a plus-Ability to read and understand schematic circuit drawings and diagnose failures/ problems with electronic circuits-Basic Networking knowledge is a plus Qualifications:•Strong organizational and leadership skills are a must •Strong computer skills as it pertains to subscriber programming and testing•CET certification and/or an AAS in electronics a plusRequirements: ComSource Policies and ProceduresComplete adherence to the ComSource daily routine, e.g. being to work at the scheduled start time, penmanship, and proper completion of required job paperwork, adherence to dress code and assigned area cleanliness, etc.Other duties as assigned by Vice President
Additional Salary Information: About ComSource: ComSource is a family owned business with around 30 employees and locations in Plymouth and Troy, MI. Nationwide, ComSource is ranked by Motorola as one of their top 15 Premier Partners. It has more than 20 years of experience in offering two-way radio solutions, bidirectional amplifiers, in-car video, FCC licensing, and 911 dispatch products. Additionally, ComSource owns MICHIGANTRBO — a digital network that allows commercial motor vehicles to connect instantly, safely, and legally using voice and GPS data. Whether it’s a small, on-site system or a large enterprise installation, ComSource’s innovative solutions create highly connected teams that are empowered with the information they need in the moments that matter most.ComSource offer competitive compensation to all its employees as well as comprehensive benefits which include medical, dental, vision, 401k, paid-time off, holiday pay and more. Please apply via email at email@example.com. Contact Jenna Jackson at 734.738.0800 if you have any questions.
ComSource, Inc. is the leading provider of Motorola two-way radio and high speed wireless data equipment in Michigan since 1995. We are an Authorized Motorola two-way radio dealer and we are proud to be the only Motorola Service Elite Specialist in the area. ComSource provides wireless voice and data solutions to local and state government, public safety, including police, fire and EMS.
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