| Summary: Provide on-going technical support through design, engineering, installation, service, maintenance, alignment, and repair of VHF/UHF MHz analog, digital, and trunked dispatch consoles, repeaters, base stations, mobiles, portable subscriber units, TX combiners, RX multi-couplers, antennas systems, and other 2-way radio communication equipment consistent with manufacturer and company guidelines. Also, he/she must assist with design and manage the installation of complex mobile voice and data radio systems. In addition, he/she must maintain positive customer relations. Must possess IP networking knowledge and skills with ability to program, troubleshoot, and perform system diagnostics on complex communication systems. |
Essential Functions/Major Responsibilities: • Install cable, antenna, mobile, fixed radio, and all associated hardware consistent with project requirements and according to installation and safety standards. • Stage, build, and program RF systems to manufacturer specifications assisting sales personnel to meet customer expectations. • Assist with end user and sales personnel systems training. • Deconstruct installation sites as required. • Work in conjunction with other service technicians to gain knowledge and insight of all equipment. • Inventory and assemble parts prior to installation to ensure correct parts are available to complete project. • Optimize site following installation to ensure system or equipment function properly; perform programming or run diagnostics as appropriate. • Determine customer requirements to assist in developing labor and cost estimates. • Ability to travel to customer locations for all necessary installation, service, and maintenance. • Complete sales/service orders, order fulfillments, and other required work documents. • Maintain positive customer relations. • Accountable for repair cycle times, quality of installation, service, repair, and system maintenance. • Assist other departments as needed. • He/she must be a team player, customer service oriented, willing to learn and able to work flexible hours. • Ability to lift a minimum of 50lbs required.