| Advertised Summary Job Description: Reporting to the Assistant Director of Multimedia, the incumbent's primary responsibility is coordinating the multimedia teaching, learning and event needs of the Business School. This includes managing electronic, phone and walkup communications utilizing an ITIL-based incident tracking system. The incumbent also assists the Academic Technology team by coordinating the purchase of relevant technology as needed. The incumbent performs regular monitoring and maintenance of all systems, executing basic repairs and preventative maintenance tasks as needed. They also participate in the training of faculty, students, and administrators in the use of, and possible applications for, these systems.|
1.Works with the Multimedia team to offer world class AV and IT support of teaching and learning technologies and clients. Schedules team's assistance as needed.
2.Provides in-class on demand assistance with AV, computing and network systems in support of the Business School's academic curriculum and events.
3.Immediately responds to, troubleshoots and resolves issues reported in classrooms in coordination with Multimedia team.
4.Communication with faculty, staff and students through a variety of mediums, most especially the MMG email, ensuring client service, satisfaction, and issue resolution.
5.Scheduling recordings (audio and video) done within the School, with automatic systems and with freelance videographers. Coordinates and supervises freelance Videographers and Technicians as needed with clients.
6.Assists in the specification of all types of audio/visual equipment, coordinates purchasing efforts, asset management and executes billing procedures.
7.Sets up sound and video applications for conferences, meetings, and classroom events as needed.
8.Performs equipment checks every morning, ensuring all classroom and conference technology within the Business School is in working condition.
9.Provides user support (training and documentation) to faculty, administrators, and students in the use of the School's multimedia services.
10.Performs related duties as assigned.
General Minimum Qualifications: Bachelor's degree and/or its equivalent experience required. 2-4 years related experience required.
Additional Specific Minimum Qualifications: Excellent written and verbal communication skills are required, as is the ability to manage and organize a high level of information and detail. Ability to work collaboratively in a team environment and leverage creative problem solving is crucial. Excellent customer service skills, particularly as they relate to providing advisory and consulting services to the faculty of a leading business school, are imperative. Familiarity with A/V equipment is necessary. Ability to lift and carry equipment is required.
Work week is Monday-Friday 8:00am-4:00pm, plus occasional weekend work with compensating days off during Monday-Friday. Shifts and work days may fluctuate as academic demands require.
Preferred Qualifications: At least an additional two years of relevant experience working with classroom, media and event technology is preferred. Experience in a higher education or other academic setting is highly desirable. Networking experience is a plus, as is general familiarity with Windows and/or Apple operating systems. Familiarity with video encoding and media transferring is a plus.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.