Functional Provide technical assistance for Rockwell Automation and 3rd party equipment. Provide skills to meet individual customer needs. Actively participate in the enrolment of the 24h service contracts. Be prepared to assist RA offices in other countries (short term assistance). Maintain good relationship with the customer during and after completion of the services. Pre sales system consultancy and conceptual design of Rockwell Automation solutions. Assisting in preparing technical proposals. Assisting in preparation and/or presentation of technical solutions to customers. Provide timely feedback on status to supervisor. Strive for continuous improvement in the Customer Service quality system. Be responsible and accountable for assigned tasks. Business Continuously promote all possible Rockwell Automation CSM services and products. Understands business models and how they can be exploited. Leadership Ability to set and achieve challenging targets. Takes initiative in response to changing circumstances within the organization or markets. Ensure the right level of business information exchanged within the organization. Coaches others to improve performance. Keeps skills and knowledge in all areas (technical and commercial) up to date. Interpersonal Provides timely information to support effective management of the business to all levels. Excellent communication to foster an open environment. Identifies key issues from information gathered. Demonstrates behavior in accordance with Rockwell Automation values. Acts with highest integrity in all areas. Ability to motivate others and him/herself.
Engineering and Technicians
Control Products and Solutions
Engineering degree in Automation or similar. First experience in support of automation products. Good Interpersonal and communication skills. Good knowledge of the industrial automation product range and applications. Excellent fault finding skills. Ability to work with a diverse range of products and applications Ability to work independently.
Automotive, Entertainment, Fibers & Textiles, Food & Beverage, Household & Personal Care, Infrastructure, Life Sciences, Marine, Metals, Mining, Minerals & Cement, Oil & Gas, Power Generation, Print & Publishing, Pulp & Paper, Semiconductor & Electronics, Tire & Rubber, Water Wastewater
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growt...h – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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