| Advertised Summary Job Description: Under the general direction of the Director of Faculty Practice, the Clinical Care Manager is responsible for managing the delivery of patient care across faculty practice sites including hospital-sponsored teaching clinic. Job responsibilities will include directing and supervising clinical support staff of nurses, medical assistants and clinical technicians and collaborating with clinical faculty, administrative managers and others to develop and manage patient care systems that optimize high quality care and patient satisfaction. Additionally, the Clinical Care Manager will also manage clinical operations across multiple practice locations; develop and manage patient care systems; promote high quality care and customer service: and perform other duties as required.|
1.Clinical Operations Practice locations: Collaborates with physician faculty and administrative managers to optimize patient flow. Continuously identifies and resolves problems. Ensures adequate coverage and scheduling of faculty and staff. Leverages opportunities for cross coverage and cross training. Obtains and analyzes workload data and statistics. Participates in planning, development and implementation of new clinical programs, products and services.
2.Clinical support staff: Assists in recruitment, trains, and orients nurses, medical assistants and clinical technicians. Evaluates performance and recommends promotions and disciplinary actions. Manages payroll and leave schedule. Ensures staff credentialing, certification and training criteria are met.
3.Develops and manages patient care systems: Assists in the development policies and procedures and systems that support effective care delivery. Serves as department super user for CROWN/Allscripts Electronic Medical Record system; supports faculty and staff in using system; troubleshoots and resolves system issues. Oversees patients' needs and makes suggestions for solutions to patient-care problems. Educates patients and their families regarding diagnostic procedures. Investigates and resolves patient complaints. Aids physicians during treatment, examination and testing of patients, as needed to improve patient flow.
4. Promotes high quality care and customer service: Monitors care delivery and outcomes. Identifies opportunities for improvement, plans for change, involves and collaborates with others, develops teamis and workgroups, and Implements approved solutions. Measures effects of changes and makes revisions as needed to reach desired outcomes. Regularly monitors and reports results of patient satisfaction surveys, and leverages data to improve the patient experience. Ensures compliance with applicable regulatory agency standards (e.g., OSHA, JCAHO, DOH, HIPAA, billing compliance, etc.).
5.Provide cross coverage and other duties as the need arises
General Minimum Qualifications: Requires a bachelor's degree plus at least four years of progressive clinical and supervisory experience, preferably in an academic ambulatory care setting. Candidate must be a Registered Nurse, licensed to practice in New York State.
Additional Specific Minimum Qualifications: Knowledge of organizational theory to supervise, coordinate, and direct staff activities; knowledge of principles of employee development for training, delegating and mentoring staff; knowledge of medical safety practices and ability to evaluate existing standards and implement new policies and procedures; knowledge of current clinical best practices and clinical state-of-the-art procedures; and knowledge of organizational policies, regulations and procedures to administer patient care needed. Excellent oral/written communication, interpersonal, organizational, and computer skills (Allscripts electronic medical record, Microsoft Office); the ability to work effectively both independently and within diverse workgroups and to identify problems, research and recommend solutions, develop and maintain quality systems, and exercise a high degree of initiative, judgment, discretion and independent decision-making necessary.
Preferred Qualifications: Master's prepared candidates preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.