In this role, the employee will be responsible for receiving and distributing Opscan forms, scanning forms, tracking usage and distribution, and documentation. The employee will scan forms in a timely manner, keep good written and electronic records, maintain accuracy when using the paper scanner, and provide excellent customer service. The employee will assist clients with password resets, assist with the software distributing process, and handle the paper work for when computers are dropped off and picked up from clients. The employee will provide face to face support in the Walk-In Help Desk and assist clients with troubleshooting wireless, laptop, and clicker issues as well as help client configuring email on their phone. The employee will operate the poster printing service. The employee will also handle other administrative duties as assigned.
This position may require non-business hour support including evening and weekends, depending on the needs of the university.
Special Instructions To Application:
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 908076
Organizational Unit Overview:
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.
The Help Desk team is responsible for providing technology support services to the university community. These services are provided via phone, chat, email, tickets, and walk-in support and span across many systems and applications.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
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