Work Schedule: FT; Mon-Fri, 8am-5pm. Some evening and weekend hours required.
General Description: The Senior Technical Support Specialist installs, repairs, and maintains university-supported PC and Apple computers and related equipment. This position manages the patch management and computer imaging systems used to deploy and maintain university computers. This position also provides support and backup coverage for the Computer Purchasing and Services Coordinator and their responsibilities for maintaining the hardware shop and student workers. Reports to the Computer Purchasing and Services Coordinator.
Essential Functions and Responsibilities: • Diagnose and solve problems with university-owned PC and Apple computer equipment and related devices to include faculty and lab equipment. • Maintain the standard images and the imaging server used to deploy and reinstall university-owned computers. • Prepare new computers for delivery and fill out appropriate inventory sheets in a timely manner. • Set-up and deliver new equipment. • Maintain the patch management and software update server, ensuring that campus computers are up-to-date and protected from known vulnerabilities. • Make classroom and lab computer calls a priority. • Assist with supervision of student technicians, providing troubleshooting instruction and assistance with the management and distribution of trouble tickets. • Respond to service calls in a timely fashion; determine priority if multiple demands are made. • Advise in repair decisions and upgrades for PC and Apple computers. • Provide documentation for work procedures and document service requests and calls in a timely fashion. • Move previously installed equipment for university departments, set-up and re-establish connections for peripherals and networks. • Provide backup support for the Computer Purchasing and Services Coordinator. • Maintain spare equipment and components in good working condition to be able to utilize them efficiently. • Evaluate new hardware and diagnostic tools for incorporation in the university standards list. • Recommend replacements or changes in equipment in order to maintain high equipment integrity. • Perform other duties as assigned.
Knowledge, Skills, and Abilities: • Strong client focus and excellent customer service skills. • Good verbal and written communication skills. • Ability to multitask and have an extensive understanding of customer service principles. • Ability to work effectively with others in a respectful, positive, and productive team environment. • Ability to work independently and accurately. • Knowledge of computer architecture. • Attention to detail. • Basic understanding of networks. • Ability to complete certification tests for working on specific models of Dell, Lenovo, and Apple hardware and software.
Required Qualifications: 1. Three years of personal computer repair work experience on both PC and Apple computers in a networked environment. 2. High school diploma or GED. 3. Finalist applicants must satisfactorily complete pre-employment background check.
Preferred Qualifications: • AA/AS degree with specialty in computer electronics repair or equivalent experience. • Experience with Windows Deployment Services (WDS) for computer imaging and deployment. • Experience with Windows Server Update Services (WSUS) for distribution of software and system updates. • Apple technician certification.
Physical Requirements: • Ability to lift 40 pounds. • Manual dexterity when working with small tools such as jeweler’s screwdrivers.
To apply, please submit your application including resume, cover letter and a list of three references online at http://employment.plu.edu.
Pacific Lutheran University purposefully integrates the liberal arts, professional studies and civic engagement in the beautiful Pacific Northwest. With distinctive international programs and close student-faculty research opportunities, PLU helps its 3,100 students from all faiths and backgrounds discern their life’s vocation through coursework, mentorship and internships at world-class Puget Sound-area businesses and institutions.
Founded in 1890 by Norwegian pioneers, PLU continues the distinctive tradition of Lutheran higher education through its commitment to the advancement of knowledge, thoughtful inquiry and questioning, the preparation of citizens in service to the world and to its ongoing reform. Located in the Parkland neighborhood of Tacoma, Washington, PLU is set in a region that also offers vast opportunities for outdoor recreation, culture and sports.
Pacific Lutheran University welcomes applications from women, members of historically underrepresented minority groups, persons with disabilities, and others who would bring additional perspectives to our learning environment. PLU is an equal opportunity employer.
Pacific Lutheran University is a private university located in Tacoma, Washington. The university is home to approximately 3,200 students pursuing undergraduate and graduate degrees. Through its seven schools: Humanities, Natural Sciences, Social Sciences, Arts& Communication, Business, Education and Kinesiology, and Nursing, Pacific Lutheran offers more classes and more opportunities than most liberal arts colleges. Students have the opportunity to work close-up and hands –on with professors and classmates. Professors at Pacific Lutheran not only serve as mentors who help students discover the professional opportunities in academic fields, but as colleagues who work side- by -side with students on research and creative projects. Pacific Lutheran seeks to educate students for lives of thoughtful inquiry, service, leadership, and care- for other people, for their communities, and for the earth.
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