The Position:  

The Associate Director of University Center Operations is a member of the University Center leadership team.  This position is responsible for assisting with the administrative leadership of the University Center facility operations and services; managing Production Services, Custodial Services, Campus Reservations, Building Managers, Campus Information, Conference and Event Services; and a student focused learning environment that supports and complements the mission of the university.  The University Center currently serves approximately 6000+ students, faculty, staff and guests of the university on a daily basis.  In addition, Production Services provides non-academic event support campus-wide.  The Associate Director has responsibility for the supervision of personnel, management of fiscal resources, human resource management, facility operations and use, project management and building/equipment maintenance (including Dining Services equipment and facilities), problem solving, administration of facility resources, and assisting the Director with enforcing University Center policies.  This position is the responsible administrator in the absence of the Director.  Anticipated appointment date: July 1, 2018.

Specific Duties and Responsibilities:

1. Assigned Duties
2. Physical Plant Operations  30%
   1. Assist with the coordination and implementation of maintenance, custodial and facility operations of the University Center, including dining venues and expendable equipment, with Facilities Management or approved outside maintenance contractors
   2. Maintain adequate supplies and capital equipment for routine operation of University Center and Dining Services
   3. Serve as project manager and oversee facility maintenance projects, building/equipment upgrades and remodel projects related to the University Center, Dining Services, and also for Student Affairs Auxiliaries as assigned
   4. Work closely with the Director to develop project plans utilizing industry standard project management methods
   5. Direct and assist with design, installation, management and maintenance of Student Affairs CCTV systems, Digital Signage system, Lighting Control and Audio Systems (installed & portable), Residence Hall Theaters, University Center: Tech Podiums, Projectors, Communications Rooms, Telephone System, Card Access System, People-Counting System and other installed audio/visual or event related technical systems
   6. Develop and monitor waste stream schedules and alter when necessary
3. Supervision of Staff   20%

(5 professional staff and 15 students directly, and 1 professional staff and 42 students indirectly)                                          

1. Production Services Coordinator (1.0 FTE)
2. Electronics Technician – Media (1.0 FTE)
3. Lead Custodian (1.0 FTE)
4. University Conference Coordinator (1.0 FTE)
5. Conference and Contract Services Manager (1.0 FTE)
6. University Services Program Associate (1.0 FTE)
7. Production Services Students (20)
8. Custodial Services Students (15)
9. Campus Reservations Students (4)
10. Building Managers (7)
11. Campus Information Desk Students (10)
12. Graduate Student Intern (1)

1. Provide Vision and Leadership to the University Center Facility Operations and Services                                              15%
   1. Assist in the coordination of available resources necessary for the effective delivery of facility operations and services
   2. Provide continual information and uses for state-of-the-art technology that can be integrated into the facility and support the mission of sustainability
   3. Assist in the development and monitoring of activities, policies and procedures that support the mission and purpose of the department and university

1. Collaborate with the Associate Director of Student Involvement on student feedback for facility enhancements, services and events
2. Attend evening and weekend meetings and events where necessary or indicated such as highly technical events, staff training programs, etc.
3. Embrace and support diversity as a part of the educational process
1. Direct oversight of Production Services, Custodial Services, Campus Reservations, Building Managers, Campus Information, and Conference and Events Services  15%
1. Manage resources related to these departments
2. Manage billing and payroll processes
3. Develop methods of evaluating and implementing continuous improvement of processes and quality related to event management and custodial
4. Coordinate and conduct routine staff meetings
5. Oversee staff recruitment, hiring, training, scheduling, performance evaluations, etc.
6. Direct the preparation of annual reports
2. Fiscal / Budget Management  10%
1. Exercise signatory authority for University Center, Dining Services, and Production Services budgets, purchase requisitions, capital expenditures and employee payroll
2. Assist with monitoring financial, occupancy and maintenance reports
3. Assist with the formulation of annual and long-range budgets
3. Policy Management  5%
1. Assist with the review, development and implementation of University Center use policies, procedures and annual facility hours of operation revision
2. Assist with monitoring and enforce compliance with UWRF AP-01-103, UWS 21 and the University Centers Policy and Procedure manual
4. Communication  5%
1. Coordinate web page and digital signage design, installation and implementation to help disseminate information to customers and other departments
2. Assist with monitoring reports, surveys and information
3. Identify, clarify and develop technical responses to issues and problems
4. Assist with supporting and promoting University Center sustainability efforts
5. Other duties as assigned

1. Professional University Service
   1. Provide service to the university through participation on standing and ad hoc committees as appropriate
   2. Serve on search and screen committees as requested
   3. Attend and participate in university functions outside the department (Week of Welcome, Homecoming, Family Day, Commencement, etc.)

• Scholarly and Professional Activity
  1. This position encourages outside related scholarly and professional activity including professional reading, conference attendance and presentation, and serving on committees of regional and national organizations with relevance to the field of College Unions, student development and conference services
  2. Utilize and incorporate program sessions and ideas into departmental training and staff development
  3. Opportunities exist to serve as a professional mentor to employees within the division and on campus