The Associate Director of University Center Operations is a member of the University Center leadership team. This position is responsible for assisting with the administrative leadership of the University Center facility operations and services; managing Production Services, Custodial Services, Campus Reservations, Building Managers, Campus Information, Conference and Event Services; and a student focused learning environment that supports and complements the mission of the university. The University Center currently serves approximately 6000+ students, faculty, staff and guests of the university on a daily basis. In addition, Production Services provides non-academic event support campus-wide. The Associate Director has responsibility for the supervision of personnel, management of fiscal resources, human resource management, facility operations and use, project management and building/equipment maintenance (including Dining Services equipment and facilities), problem solving, administration of facility resources, and assisting the Director with enforcing University Center policies. This position is the responsible administrator in the absence of the Director. Anticipated appointment date: July 1, 2018.
Specific Duties and Responsibilities:
Physical Plant Operations 30%
Assist with the coordination and implementation of maintenance, custodial and facility operations of the University Center, including dining venues and expendable equipment, with Facilities Management or approved outside maintenance contractors
Maintain adequate supplies and capital equipment for routine operation of University Center and Dining Services
Serve as project manager and oversee facility maintenance projects, building/equipment upgrades and remodel projects related to the University Center, Dining Services, and also for Student Affairs Auxiliaries as assigned
Work closely with the Director to develop project plans utilizing industry standard project management methods
Direct and assist with design, installation, management and maintenance of Student Affairs CCTV systems, Digital Signage system, Lighting Control and Audio Systems (installed & portable), Residence Hall Theaters, University Center: Tech Podiums, Projectors, Communications Rooms, Telephone System, Card Access System, People-Counting System and other installed audio/visual or event related technical systems
Develop and monitor waste stream schedules and alter when necessary
Supervision of Staff 20%
(5 professional staff and 15 students directly, and 1 professional staff and 42 students indirectly)
Production Services Coordinator (1.0 FTE)
Electronics Technician – Media (1.0 FTE)
Lead Custodian (1.0 FTE)
University Conference Coordinator (1.0 FTE)
Conference and Contract Services Manager (1.0 FTE)
University Services Program Associate (1.0 FTE)
Production Services Students (20)
Custodial Services Students (15)
Campus Reservations Students (4)
Building Managers (7)
Campus Information Desk Students (10)
Graduate Student Intern (1)
Provide Vision and Leadership to the University Center Facility Operations and Services 15%
Assist in the coordination of available resources necessary for the effective delivery of facility operations and services
Provide continual information and uses for state-of-the-art technology that can be integrated into the facility and support the mission of sustainability
Assist in the development and monitoring of activities, policies and procedures that support the mission and purpose of the department and university
Collaborate with the Associate Director of Student Involvement on student feedback for facility enhancements, services and events
Attend evening and weekend meetings and events where necessary or indicated such as highly technical events, staff training programs, etc.
Embrace and support diversity as a part of the educational process
Direct oversight of Production Services, Custodial Services, Campus Reservations, Building Managers, Campus Information, and Conference and Events Services 15%
Manage resources related to these departments
Manage billing and payroll processes
Develop methods of evaluating and implementing continuous improvement of processes and quality related to event management and custodial
Coordinate and conduct routine staff meetings
Oversee staff recruitment, hiring, training, scheduling, performance evaluations, etc.
Direct the preparation of annual reports
Fiscal / Budget Management 10%
Exercise signatory authority for University Center, Dining Services, and Production Services budgets, purchase requisitions, capital expenditures and employee payroll
Assist with monitoring financial, occupancy and maintenance reports
Assist with the formulation of annual and long-range budgets
Policy Management 5%
Assist with the review, development and implementation of University Center use policies, procedures and annual facility hours of operation revision
Assist with monitoring and enforce compliance with UWRF AP-01-103, UWS 21 and the University Centers Policy and Procedure manual
Coordinate web page and digital signage design, installation and implementation to help disseminate information to customers and other departments
Assist with monitoring reports, surveys and information
Identify, clarify and develop technical responses to issues and problems
Assist with supporting and promoting University Center sustainability efforts
Other duties as assigned
Professional University Service
Provide service to the university through participation on standing and ad hoc committees as appropriate
Serve on search and screen committees as requested
Attend and participate in university functions outside the department (Week of Welcome, Homecoming, Family Day, Commencement, etc.)
Scholarly and Professional Activity
This position encourages outside related scholarly and professional activity including professional reading, conference attendance and presentation, and serving on committees of regional and national organizations with relevance to the field of College Unions, student development and conference services
Utilize and incorporate program sessions and ideas into departmental training and staff development
Opportunities exist to serve as a professional mentor to employees within the division and on campus
Master’s degree from an accredited university in Event Management, Project Management, College Student Personnel, Higher Education, or related field with a minimum of 5 years post bachelor experience in facility operations, audio-visual, and event management is required. Demonstration of expertise in facility management, project management, audio-visual equipment and maintenance, information technology, budget management, and values teamwork concepts and a student-centered philosophy is necessary. Must have the ability to recruit, train and supervise staff, the ability to work with departments in regard to facility operations and event management, working knowledge of accounting, and an understanding of marketing techniques. Must also understand the role of the College Union as an educational support facility and program.
The Associate Director of University Center Operations must be proficient in written, oral, analytical, and interpersonal skills with adherence to a collaborative team approach; ability to deal patiently with people of all ages, from multiple disciplines, and cultural backgrounds; and the ability to communicate effectively at all academic, management and social levels. This position requires strong organization and planning skills, follow-through, flexibility in dealing with frequent changes and the ability to solve problems in a calm and direct manner.
Facility operations, audio-visual, and event management experience in a college or university environment is preferred. Experience with Crestron Control Systems, Event Management Systems (EMS), and architectural lighting is also preferred.
Cover Letter specifying qualifications and experience
Names, addresses, telephone numbers, and e-mail addresses of three professional references who can specifically comment on your abilities, experience and professional preparation.
Inquiries should be addressed to: Amy Lloyd, Search and Screen Committee Chair Associate Director of Student Involvement email@example.com
Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials by May 11, 2018. A criminal background check will be completed on final candidates.
UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-3221.
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