Serve customers by performing field installation and/or service on commercial communication systems and/or sound systems.
Duties and responsibilities
Installation of audio, video, intercom, paging, and drive-thru systems as well as security cameras and recording devices
Train customer on use of systems
Service and troubleshoot all systems installed
Cable pulling and terminations
Document service and installation actions by completing necessary records broken down by job– including time sheets, receipts, completed work orders with all necessary information for billing, and job progress.
Gather equipment on job stacks for install
Turn in and relay info for “as builts” drawings
Troubleshoot and initiate returns or repairs of defective installation equipment and entering necessary information on warehouse computer
Collections of past due accounts and removal of equipment for nonpayment
Perform site surveys and attend job/construction progress meetings
Maintain and clean trucks according to policy, log vehicle mileage on gas purchases
Maintain 3rd party vendor management system requirements as applicable
Serve on-call rotation schedule
Work safely - maintain a safe work environment for all coworkers and others per OSHA standards.
Keep a clean organized job site
Stay up to date on personal development training and certifications as required by types of work being performed
Other reasonably related duties as assigned.
When assigned as Lead Technician on a job the following duties are also assigned
Work closely with customers and other contractors. Coordinate with trades to facilitate work schedules
Field project supervision and support during system installation, and system programming
Manage technician times on the job
Manage project materials
Complete necessary paperwork to document any changes to the project drawings and maintaining the project paperwork.
Travel, on-call, and overtime are required. Exposure to variable weather conditions is likely. Majority of time is inside with protection from weather conditions but not necessarily from temperature changes. On occasion exposure to extreme noise levels and ventilation conditions that can include dust, fumes, chemicals, and gasses. Electrical hazards may exist.
Manual dexterity required to use desktop computer and peripherals. Frequent eye-hand coordination, color distinction, visual inspection, reading, hearing, talking, standing, walking, lifting up to 60 lbs. (90 plus lbs. on occasion), climbing ladders, operating equipment and machines at heights (including roofs) and overhead, and driving a company vehicle. Occasional repetitive motions, grasping, holding, finger dexterity, writing, preparing/analyzing figures, measuring/assembling at a distance close to eye, sitting, bending, pushing/pulling, squatting, crawling, and reaching.
Two years associate degree in electronics or equivalent technical experience
Read and interpret complex blueprints, diagrams, schematics, submittals, specifications, and operational/product manuals
Use a variety of hand and power tools, including test equipment and lifts
Strong computer skills and be able to learn how to program manufacturer software
Excellent time management and trouble shooting skills
Knowledge of IT and DSP programming
Excellent written, oral and interpersonal communication skills
Background in or basic understanding of computer networks
CCTV, telephone and /or nurse call experience is a plus
Knowledge of room acoustics and sound theory
Good customer-relations and project management skills.
Self-motivated, with high energy and an engaging level of enthusiasm.
Ability to work individually and as part of a team.
Proficient with Windows applications and Microsoft Office
Presents a professional image of the company
CTS certified, or finishing obtaining within first 3 years of hire
Other manufacture certifications desired 3M, HME, Rauland, BiAmp
Must possess a valid Class E driver’s license that is acceptable under the terms of our insurance provider
About AUDIO ACOUSTICS, INC.
Audio Acoustics, based in Springfield, Missouri, is a leading installer of premium sound and video systems. From basic music delivery for businesses to advanced systems designed to bring an entire stadium of people to their feet, we deliver what your business needs.
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