Design, implement, support, and continue development of office and classroom computer and audio/visual technology systems. Solve problems relating to computer and electronics technology. Deliver, install and maintain computers and audio-video technology in campus labs, classrooms, and offices. Troubleshoot and repair hardware problems. Install software as needed. Work in the selection, design, fabrication, construction, installation, calibration, maintenance and modification of electronic devices and systems. Design control system interfaces and provide leadership in advanced classroom technology integration. Assist in devising short- and long-range plans regarding campus computing and instructional areas. Provide user training and support. Provide additional technical support to the campus in collaboration with the IT Help Desk, which includes troubleshooting hardware and software as assigned, and documenting and tracking service calls. This position reports to the Director of IT – Technical Services.
REQUIRED: Associate's degree plus two years experience in computer hardware/software maintenance or with audio visual systems, including LCD projectors, VHS and DVD players, document cameras, video recording, audio systems, wiring and troubleshooting.
Must possess a valid drivers’ license with the ability to be insured by Indiana University
Combinations of related education and experience may be considered.
Strong computer skills including knowledge of computer hardware, software, local area networking and peripheral equipment. Expert knowledge of Windows operating systems. Knowledge of the principles and techniques of digital and analog applied electronics. Knowledge of DOS, MAC OS, Windows OS, Windows Server in a networked environment. Ability to read/write and understand complex schematic diagrams. Software proficiency with Microsoft Office suite. Proven orientation toward providing outstanding customer service in a manner that is user-friendly to a community with wide and varying levels of technical knowledge and comfort levels. Appropriate telephone etiquette; even temperament, courteous, and tactful. Motivated, effective, self-directed worker with initiative and leadership ability and ability to work without direct supervision. Strong organizational skills, ability to work on several tasks simultaneously, flexibility to adapt to sudden priority changes, problem solving skills. Well-developed analytical skills and willingness to advance technical and professional skills. Effective communication skills in person, by phone and e-mail.
Bachelor's Degree; classroom computer and AV installation and support experience; strong working knowledge of Macintosh OS and hardware.
Working Conditions/Physical Demands:
Ability to work with wide range of people. Ability to lift 50 pounds (or more with assistance). Ability to work in close areas. Ability to move bulky equipment between buildings. Average mobility needed: lifting, carrying, pushing, pulling, standing, sitting and climbing ladders.
Salary Plan: TE
Salary Grade: 0H
Internal Number: 43375
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.
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