Requisition # 2018-8328 Department Support Services Category Information Technology Date Posted 11 hours ago Full-Time / Part-Time Full-Time Application Deadline
Princeton University's Office of Information Technology is seeking a Technology Specialist 1 to join its Hardware Support team. As a member of Hardware Support, the technology specialist applies basic hardware and software skills and knowledge to provide a variety of hardware support services. The technology specialist also partners with Software Support colleagues to resolve computing issues presented by students, faculty and staff, as well as works on special projects that may require overtime work.
Serving a community of nearly 8,000 students and more than 6,600 employees and a growing campus, the working environment in Hardware Support is busy and fast-paced. A successful candidate is able to multi-task and possesses effective communication skills.
Assists senior technicians troubleshoot the more complex network-related outages
Assists the networking operations group deploy network closet electronics
Installs and maintains closed-circuit television (CCTV) systems and simple home camera systems with DVR capabilities
Installs maintenance kits and troubleshoots printer issues
Assists software support technicians troubleshoot and resolve customer computer issues
Works independently and as a member of teams to provide network switch upgrades, computer migrations, and cable pulling
Provides excellent customer service and communicates technical information to customers having varying levels of technical ability
Provides off-hours troubleshooting and maintenance tasks, as needed
Completes daily administration tasks, such as updating and closing service tickets and completing timesheets
A minimum of 2 years of experience providing technical hardware support services
Current hardware and software computer knowledge
Understanding of printers and imaging technology
Ability to communicate technical information to technical and non-technical customers
Commitment to professional, courteous customer service
Valid driver's license
Ability to lift 25 to 50 pounds
Willingness to continuously work toward the mastery of new skills and technologies to meet the changing support needs of the campus community
PDI certification, or similar printer certifications
Experience with both PC (windows-based) and Mac computers
High School Diploma, or equivalent
This is a two year term position.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Princeton University requires all candidates to complete a background check successfully prior to the start of employment. The type and extent of background checks may vary depending on job requirements and/or functions.
Princeton University requires some candidates to complete a physical capacity exam successfully prior to the start of employment. The type and extent of physical capacity exam may vary depending on job requirements and/or functions.
Princeton University is a residential community and an employer that operates continuously 24 hours a day. Essential services employees perform jobs that are necessary and required to maintain basic University operations during scheduled closures or unscheduled suspension of normal operations due to emergencies, events, or other situations. Essential services employees may be asked and/or required to perform jobs or duties that fall outside of their normal job classification during an emergency event. Learn more about our Essential Services policy.
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural scienc...es and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.
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