Technical Systems Support Specialist - IS - Full-Time - Days
Northwest Medical Center & Oro Valley Hospital
January 4, 2018
Northwest Medical Center is a 300-bed hospital offering a full range of healthcare services including emergency services, accredited chest pain and heart failure programs, neurology and neurosurgery, outpatient imaging, a nationally accredited surgical weight loss program, total joint program, spine program and stroke center (recognized with Gold Seal designations by The Joint Commission), robotic surgery, GI lab, a free-standing women's center, inpatient rehabilitation facility, wound care center, five urgent care facilities, and three ambulatory surgery centers. NMC also has several affiliated physician practices including Northwest Allied Physicians offering primary care and a wide range of specialists, Desert Cardiology of Tucson, Heart Center of Southern Arizona and Northwest Heart & Vascular. NMC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested.
Wednesday through Saturday 0800 to 1830 (8:00 am to 6:30 pm)
Summary: Responsible for supporting computer hardware, peripherals, software applications, and operating system needs. Provides basic support on servers and networks. Answers help desk phones and performs ticket intake as well as tier 1 troubleshooting.
1. Provides desktop support for all computer models, peripheral devices and printers and software applications installed.
2. Works with vendors for repair of equipment and/or coordinates arrival of vendor technician for on-site repair as necessary.
3. Answers help desk phones, records issues, and assigns those issues to the appropriate Information Services staff for resolution. Maintains a professional and courteous attitude when assisting users and resolving support issues. Closes support tickets in a timely manner.
4. Configures and installs appropriate/licensed applications/software on computers per department protocols and instructions.
5. Facilitates issue resolution with corporate IT.
6. Maintains a secure computing environment, and follows policy and department protocols related to Active Roles (AD), SCCM, encryption, and antivirus solutions.
7. Coordinates with vendors, users and other parties involved to complete assigned work on time.
8. Informs IS Management of end user recommendations and functional needs, following established department protocols.
9. Maintains a working knowledge of servers and networking equipment installed at Northwest Medical Center facilities. Provides basic support for servers and the network and maintains and awareness of proper escalation protocols for problem resolution.
10. Assists with relocation of IT hardware for department moves as well as the installation of new devices. Follows department protocols for inventory and hardware updates.
11. Assists with minor projects as part of a team. Accepts additional responsibilities and participates as needed to complete required project(s) and/or cover department staffing needs.
Education: "Required: High School diploma/GED or equivalent experience.
Preferred: Associates degree; minimum of 2 IS related courses completed; Systems certification."
Experience: "Required: One (1) year of experience providing technical support for computer software, hardware and operating systems.
Preferred: IS experience in healthcare environment and general knowledge of Electronic Medical Records."
Skills: Strong technical skills required. Ability to read, communicate, and document effectively through oral, written, and electronic means. Previous computer experience and excellent customer service skills. Ability to prioritize, problem solve and respond promptly to a changing workload, and to work independently with minimal direct supervision as well as work well in a team environment.
About Northwest Medical Center & Oro Valley Hospital
Northwest Medical Center is a 300-bed community hospital with comprehensive inpatient and outpatient services, ranging from emergency to cardiac, critical care, labor & delivery and beyond. We are nationally accredited in several areas including stroke, chest pain, heart failure and joint and spine surgery. Our mission is to provide the communities we serve with high-quality cost... effective and safe health care.
For Oro Valley:
Oro Valley Hospital has been nationally recognized for its quality care including designation as a Chest Pain Center, NICHE, PEDS "Pediatric Prepared", Primary Stroke Center, STEMI Receiving Center and Trauma Level IV. That coupled with a beautiful hospital in a scenic location makes Oro Valley Hospital an exceptional place to work.
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