This position serves as a Field Technician based out of our Kill Devil Hills, NC office. The individual in this role must be able to rapidly diagnose and correct issues and concerns at customer or other remote sites and in the service shop facility. The Field Technician will be responsible for addresssing concerns including, but not limited to mobile products, portable products, paging, base stations, repeaters, and remote products.
Duties and Responsibilities
Service accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems. Establishe service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests. Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Keep personal equipment operating by following operating instructions; troubleshoot breakdowns; maintain supplies; perform preventive maintenance; call for repairs. Document service and installation actions by completing work tickets, reports, logs, and records. Maintain customer confidence by keeping service information confidential. Update job knowledge by participating in educational opportunities; read professional publications. Assist with mobile installations upon demand. Participate in after hours, on-call service schedule. Working Conditions
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear, utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occassionally ascend / descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.
No Direct Reports
Must have the ability to travel as needed. (Less than 25%) Some overnight travel may be expected.
2 years of technical school training or equivalent experience. Enjoy Working Outdoors High level of computer efficiency. Total RF programming and software proficiency is required. Willing to participate in after hours On-Call service schedule. Willing to be available for possible extensive travel. Must take and satisfactorily pass ETA certification test. Must be able to lift 50 pounds. Ability to travel as needed Daily duties in scope include but are not limited to the above assignments.
Mobile Communications America is a major market communications service and solution provider since 1988. Mobile Communications retains a philosophy and approach dedicated to a personal level of customer service thought to be gone by the wayside in today's large corporation dominated environment, all the while pacing the development and implementation of dynamically emergent technologies.
Special...izing in electronically oriented communications solutions, Mobile Communications has dozens of strategic partnerships with product and solution manufacturers and is proud to be recognized as an authorized Motorola Total Solutions Provider.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional.
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