As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The University of Washington Bothell is one of the most dynamic public universities in the state of Washington. We offer a participatory student experience grounded in hands-on learning, close relationships with faculty members as teachers and mentors, and the personalized support of staff who are dedicated to student success. The academic work of the campus focuses on cross-disciplinary research and creative practice, connected learning, and community engagement. UW Bothell's current enrollment is approximately 5,500 students. More than 90 percent of undergraduates are from Washington State, and approximately half are first-generation college attendees or come from underrepresented groups. Located along wetlands and a river north of Seattle, UW Bothell builds vibrant regional partnerships, creates and disseminates new knowledge, and prepares students for leadership throughout Washington and beyond.
Diversity is a core value of University of WA Bothell. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. To learn more, read our Diversity Statement http://www.uwb.edu/diversity.
Our Information Systems Department, has an outstanding opportunity for a SYSTEMS ANALYST (COMPUTER SUPPORT ANALYST 2)
The Tier 2 Support Analyst is a member of the UW Bothell Information Technologies Tier 2 team and is responsible for supporting and maintaining campus information systems by performing a combination of complex computing support functions. This includes assisting students, faculty, and staff at UW Bothell with computer workstation hardware, training, support, imaging, applications, and associated peripherals in accordance with UW Bothell's mission. Internally, IT success depends on teamwork. All Tier 2 team members are expected to help one another and to continually grow the skills necessary to assist with the team members' responsibilities. Our team believes that our success comes as a function of teamwork and the ability to accept constructive suggestions, or even corrections, from one another.
This position reports to the Manager of Operations; daily work assignments are determined by the Tier 2 Lead.
Deploy, image, administer, document and maintain UW Bothell IT supported computer workstations (faculty, staff, classroom, lab, and public). Respond quickly to client technical support requests by troubleshooting hardware and software problems and initiating corrective procedures. Use the IT issue-tracking system for all technical support issues and related tasks. Maintain updated security and virus protection software and patches for all campus desktop computers. Help facilitate seamless workflow for users by helping them integrate their computing environment with their work processes, mobile devices, and information needs. Perform development tasks in order to instrument tools and document procedures in support of IT services including; command level scripts to manage workstations, maintain databases, and update IT web and Sharepoint site forms and content. Participate in evaluating and testing hardware and software products in planning for institution standards. Escalate externally supported service problems to UW IT or vendor support as needed. Provide expert consultation, instruction and technical support to clients in the use of various types of computing environments and software systems. Work with clients to analyze their technology needs in order to recommend and specify computers, peripherals, printers, and other technology systems.
IT Procedures and Communication:
Tier 2 Analysts are responsible for tracking, follow-up, and timely completion of all assigned work; responsible for communicating appropriately if any work cannot be completed to meet deadline or quality expectations. Tier 2 Analysts are responsible for managing individual internal and external communication through via, email, phone, the IT ticket-tracking system, and in person. Maintain an accurate individual electronic calendar (using the agreed upon calendaring system), shared with the IT Services team; respond to meeting requests and attend meetings on-time. Assist coworkers, units, and with processes throughout IT as needed in support of all IT Services.
Other duties as assigned.
Team Participation and Planning:
As delegated by the lead or supervisor, mentor student technicians to improve their technical skills, specifically as it relates to troubleshooting, deploying technology, and capturing client information regarding technical support requests. Treat all team members, staff and students, with respect Coach fellow Tier 2 and Tier 1 team members Participate in IT and UW Bothell decision making processes by delivering analysis focused on providing the best possible solutions for clients and service improvements. Participate regularly in setting and achieving team and individual goals.
Monday Friday, 8am 5pm, some overtime required
Three years of experience in programming and/or computer support services of a technical nature OR one year of experience as Computer Support Analyst I OR equivalent education/experience. Additional Skills Requirements: Demonstrated ability to work with diverse constituencies Excellent customer service skills Excellent verbal and written communication skills Experience supporting both Windows and Macintosh operating environments Demonstrated proficiency with common productivity tools for word processing, spreadsheets, email and calendaring. Excellent organizational skills, accuracy and self-motivation; demonstrated customer service focus Ability to lift, push, and pull up to 50lbs of computer equipment
Bachelor's Degree (or equivalent education/experience) Experience working in a higher education computing department Experience providing computing support services within an enterprise level helpdesk Experience producing and delivering end user documentation as well face-to-face and online training and presentations
Conditions of Employment: This position is designated as one that performs an essential function. This means that the position's incumbent may be expected to report to work or continue working on campus even if the campus is closed or the University has suspended operations.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional.
ETA aligns with ISO 17024 standards, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, speaking engagements, books, and other publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Members can access the Members Only area for current and past issues of The High-Tech News, practice exams, and other member benefits. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Mobilize your success with ETA’s Career Resource Center (CRC). We offer employers and job seekers a way to connect professionals with the most in-demand careers available. Resume and job postings are FREE.