PRIMARY FUNCTION Senior Management position to perform senior strategic technology evaluations, technical infrastructure design, AV/IT interface integration and policy protocol management. Supervise and develop Engineering staff and perform strategic management of the Digital Signage and Streaming operations.
RESPONSIBILITIES AND DUTIES
Provide technical expertise in the field of new media encompassing all related disciplines such as streaming media, digital signage, AV/IT network, documentation and infrastructure architecture
Review and monitor service levels indicators of equipment using online tools; provide guidance for those working with the equipment on a daily basis
Work closely with client and Engineering team to strategize and propose future solutions for multichannel content distribution
Manage and mentor Premium Services, Engineering and Production staff on emerging technologies
Perform technology watch on industry/market trends advising management on benefits and disadvantages of related decisions and the impact on business
Recommend alternatives to infrastructure including replacement of systems and equipment to meet agreed service levels
Maintain system documentation and service manuals related to and useful for installation work, and diagnostic reference for current repairs and future upgrades.
Draft and report service level agreements for preventative maintenance of other clients’ systems not in managed spaces
Interact often with other technical staff such as Software Contractors, Network Integration, Facilities contractors and Videoconferencing technicians
Provide technical solutions throughout the network and complete other projects as assigned
Responsible for working with Chief Engineer on integration/installation projects to include providing technical knowledge on control systems and/or troubleshooting and programming of such systems
Develop Engineering staff training and development plan, encouraging new learning and certifications
Other duties as assigned
Demonstrated expertise in analyzing and solving complex technical problems and an interest in developing new strategies
Strong interpersonal skills and ability to supervise small teams. Sensitivity and tact in dealing with staff/partners/clients at different levels in a very diverse environment
An overall understanding of the live program production process is preferable and a strong sense of urgency in solving customer requests to ensure timely resolution is critical
Demonstrate leadership aptitude, ability to listen and consider the opinions of others and gather consensus
Familiar with all types of AV equipment and control systems, including programming of AMX, Crestron and DSP units
Superior knowledge of current industry practices, standards and procedures
Ability to set up, encode and operate live streams
Ability to set up A/V streaming player functions for a wide range of devices
Familiarity with mobile and smart devices and ability to manage content delivery
Proficient understanding of network hardware and infrastructure protocols for system design and implementation. Knowledge of software for configuring managed layer 2 switches, routers and firewalls, bridges, multiplexors, point-to-point data circuits via copper and fiber for audio and video
Firm understanding of video streaming and digital signage
Good writing and documentations skills with proficiency in Microsoft Office/Project with some related experience with Microsoft Access and/or SQL
Ability to liaise with manufacturers and integrators to install, test and recalibrate new and newly repaired gear
Ability to thrive in a multicultural and multilingual environment; Candidate must be capable of managing in a diverse workforce environment
Must have strong written and verbal skills; be well organized and capable of handling multiple assignments
Candidate must have a commitment to excellence, to ongoing education, to the mastery of his or her craft and to helping to develop these traits in others
EDUCATION, EXPERIENCE AND CERTIFICATIONS
Minimum 12+ years broadcast or telecommunications experience; large market/facility
Bachelor’s degree or higher in Electronic Engineering or related field preferred
InfoComm CTS, CTS-D and/or CTS-I, MCSE, CCNA, PMP or related certifications preferred
CUSTOMER SERVICE COMMITMENT
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way necessary. TeamPeople is an Equal Opportunity Employer.
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