Ensure primary skills sets are maintained on designated contract customer specific products
Ensure secondary skill sets are maintained for the out of hours support of designated customers
Provide refresher training on customer sites, to a variety of differently skilled personnel on a variety of product
Develop good working relationships with customers
Assist with renewal of contracts, and review all options with the customer
Work closely with the sales force to help ensure business opportunities are fully explored
Attend district sales meetings to enable closer working links with the sales team, and help to promote Asset Management services
Perform site surveys for prospective new customers and promote the contract whilst on site
Management of own time by the scheduling of diary, ensuring designated customers are visited on a cyclical basis and ensure any relevant follow up work is undertaken
Administrative tasks as required, including the maintenance of customer records, CSR's and SVC;s
Provide technical assistance on site with customer if required
Be a single point of access to Rockwell Automation for designated customers' needs and requirements
Comply with the ISO9001 Quality Management requirements
Actively seek out and participate in both formal and informal training and development covering both technical skills and personal development In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the manager (eg: IBE) from time to time in relation to the job holder's skills and abilities
Minimum: Qualification in area of expertise i.e. Electronic Engineering
Preferred: Bachelors degree or equivalent in Electronic Engineering, Technical Instruction or other technical curriculum. Technico commercial cursus
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Engineering and Technicians, Sales, Services, and Solutions
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growt...h – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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