Job Requisition Number: 22793. Consider a public safety career at the foremost public institution of higher learning in the nation. The University of California Police Department provides a full range of law enforcement services in support of the academic and public service missions of the University of California, serving a diverse community of more than 35,000 students and 14,000 faculty & staff in the vibrant City of Berkeley, at the heart of the San Francisco Bay Area. In addition to the traditional role of a police department we also carry out a variety of proactive educational, outreach and crime prevention programs. We pride ourselves in a professional and high-quality delivery of service, which we provide with sensitivity to the unique concerns of the University community.
At the Berkeley campus, we employ approximately 70 sworn peace officers, 45 full time civilian employees and 50 part-time students. We are interested in ethical, intelligent, creative and motivated candidates who possess the desire and talent required to address the unique challenges of our urban campus environment. We offer a wide variety of assignments and a public service experience unlike any other agency.
Summary of Position: The Records Technician works in an electronic environment. Major job duties require complicated data entry into the Records Management System and checking the quality of the data to ensure accuracy. Must be able to answer multi-line telephones, have strong customer service skills and the ability to multi-task. Must be able to handle dealing with prisoners in the detention facility. Must be able to work with minimal direct supervision.
Process Police Reports – 50%: Processes incoming and outgoing police reports in an efficient and timely manner in accordance with unit procedures. Attention to detail and following established laws and guidelines is a must. 1. Highly detailed data entry. 2. Review of data for accuracy. 3. Review of data for statistical purposes. 4. Attach necessary documents. 5. Copy and distribute reports in accordance with department, campus, and state laws and guidelines. 6. File reports accurately 7. Assist with annual case relocation and purge. Customer Service (Public Counter and Telephones) – 25%: Provide assistance and answer questions for members of the University community and the general public who contact the police department for both routine and emergency services. 1. Set priorities for action 2. Gather the necessary information for the Public Safety Dispatchers and Police Officers to ensure requests for service can be handled efficiently. 3. Direct customers to the appropriate person/agency for further assistance. 4. Handle multiple telephone lines at the same time and an 80-button telephone/transfer system. 5. Take accurate messages. 6. Take minor police reports as directed.
Other Duties – 25%: Duties constantly change to meet department needs. Must be flexible and willing to adjust schedule to meet those needs. May be required to process prisoners including, fingerprinting, taking pictures and booking into computer system. Take Applicant fingerprints and process necessary paperwork. Handle incoming cash and receipts. Assist the Records Supervisor in generating reports and projects as required. 1. Assist police officers in the processing of prisoners, including fingerprinting, taking pictures, prisoner property and booking into computer systems. 2. Cursory searching of prisoners. 3. Assist in the testing and maintaining of the equipment in the detention facility. 4. Electronically fingerprint applicants for the campus community and the general public. 5. Receive payments, issue receipts and assist Records Supervisor in the balancing of accounts. 6. Assist in the training of department personnel in the use of the Records Units various systems and processes. 7. Assist Records Supervisor in the gathering and reviewing of data for various reports and projects as directed. 8. May be required to work on a Booking Team when arrests are made during civil disturbances. 9. May be required to work overtime, nights, holidays and weekends. 10. Other duties as assigned by supervisor.Must already posses or have the ability to learn and perform necessary tasks as required in the following automated systems including but not limited to: 1. Records Management System (RMS) 2. Computer Aided Dispatch System (CADS) 3. Field Base Reporting (FBR) 4. Automate Warrant System (AWS) 5. Criminal Offender Records Production Unified System (CORPUS) 6. California Law Enforcement Telecommunications System (CLETS) 7. National Crime Information Center (NCIC) 8. Microsoft Word 9. Microsoft Excel 10. E-Mail 11. Electronic Timekeeping
Certifications/Training: 1. Records Technician Course 2. Tactical Communication for Non-Sworn
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.
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